SymptomsUnable to send data to Litify through certified Invoca integration.Applies ToWebhookMarketing DataSignalsResolutionAs an alternate solution, a webhook can be created to pass Invoca data to a Litify endpoint. Obtain the custom webhook end...
SymptomsCustomers have noticed that the numbers on their page are not rotating, even though the Invoca tag is loaded. This issue occurs because the number is located within a custom element instead of a standard HTML element. ResolutionTo address t...
SymptomsCustomers can post conversion call data back using ‘Upload Signal Records’ under Signals on the platform. However, there are two ways to automate this manual process.Resolution1. SFTP for Signal File Upload or Lookup TableSFTP (Secure File Tr...
SymptomsUsers may report seeing duplicate calls being paid out or calls with a repeat Caller ID being paid even if they have "No payout if caller calls back within X days" selected.Applies Topay outscall correctionsreportingcall record idsbundlesReso...
SymptomsTwo calls from one person relativity close togetherThe first call would receive the transfer disposition instead of the last callCalls reports are missing Agent, Name, Five9 TSA name fields, &, etc.Applies To-Five9 Integration ResolutionImple...
Symptoms-In certain instances, call recordings links won't sync over to your Salesforce instance-Issue is sporadic & doesn't affect every call. Applies To-SalesforceResolutionIf you have a custom flow on the Invoca call log, please look at the Invoca...
SymptomsAfter following the instructions in Section 1 of the Adobe Analytics Integration Installation and User Guide you are not seeing the Adobe Experience Cloud Visitor ID being captured in the attribution of your selected Marketing Data Field.Appl...
Applies ToDynamic Resource Loading: ex. Find a location Single Page Application Phone numbers are not swapping on some parts of the page Many customers use the search feature on their website, which includes an input text field, to provide nearb...
SymptomsCustomers have their preferred marketing apps and systems to communicate with Invoca call data. However, the system is not listed in the tiles on the platform’s integrations page.ResolutionInvoca offers support for a wide range of integration...
SymptomsYou see the following error when attempting to activate a pending campaign: undefined method 'empty' for nil:NilClass . Applies ToCampaigns that are in the "paused - pending" status.ResolutionEnsure that campaign is not archived. Be sure ...
SymptomsNumbers are not swapping on a customer's website. When running Invoca.PNAPI.display() in the console, the error "A request to support [number] has been made, but is not ready yet" appears. Applies ToRingpool numbers that aren't swapping o...
SymptomsWhen a webpage is loading the hardcoded site number first appears before the Invoca dynamic number replacement swaps it with an Invoca number, creating a flickering effect.Applies ToCustomers using the Invoca Tag for Dynamic Number Insertion ...
SymptomsError is received when trying to clone an advertiser campaign Example error: Applies ToAdvertiser campaignsResolutionContact Support with the campaign you'd like to cloneCauseThis error can be caused by a connection timeout due to the size o...
Applies ToCustomers may want to keep the Invoca tag from running for specific user IP addresses. ResolutionThe Invoca tag currently does not have built-in support for capturing a user's IP address as marketing data attribution. To implement this func...
SymptomsThe tag is deployed via Google Tag Manager but it's not loaded on the website. There is an error message in Console of Chrome Dev tool saying 'refused to load the script 'https://solutions.invocacdn.com/js/invoca-latest.min.js ...' - attached...
SymptomsCustomers would like to have a scheduled report that includes all promo numbers and the associated marketing data to enhance number management. This would provide them with a comprehensive overview of their promotional activities on a regular...
SymptomsCustomer destination only allows approved IP addresses to communicate with the protected resourcesApplies ToData Deliveries SFTPResolutionInvoca can not provide a list, the resolution is for the customer to pull data from Invoca in a differen...
SymptomsInvoca's Salesforce managed package, version 5.5 has different functionality than previous versions (version 5.3 and lower) - Version 5.5 utilizes SOQL (Salesforce Object Query Language) to match all phone fields to the caller ID on all objec...
SymptomsDynamic numbers allocated for Destinations is staying stagnate and not auto-scaling.When dynamic numbers allocated for Destination is adjusted manually, it fills to capacity immediately.Applies ToCustomers who have created Destinations throug...
Symptomscall failure, call recording, busy signal, call disconnected, operator interceptApplies ToInbound calls to InvocaResolutionIf there is no issue calling the term number directly contact support to open a case with the call example and timestam...
