SymptomsThe Invoca System automatically paused webhooksThe error unknown replacement parameters appearApplies ToPretransfer WebhooksResolutionEnsure that presense is enabled on the account. You will need to confirm with your Customer Success Manager ...
SymptomsNumbers don't display within the webpage source codeNo numbers appear when running Invoca.PNAPI.display()Applies ToDestinationsResolutionA couple of resolutions to consider. If numbers are being found on certain web pages consider using URL E...
SymptomsWebhook deliveries are failing with a 429 response of "Too many requests".Applies ToWebhook deliveries.ResolutionThere are two things we can do from the Invoca side:Apply re-fires to the webhookApply delays to the webhookThese can be implemen...
SymptomsUsers are complaining that the "Call cannot be completed as dialed" or the call just disconnects. When trying to dial the "Destination" Number directly, aka the phone number that the user is forwarded to, the phone line connects with an Agent...
SymptomsThe Five9 Connector is configured to send data to Invoca and the API Request from the Connector is not sending data or sending only partial data.Applies ToSending Five9 data to Invoca via the Five9 Connector. Send Five9 Data to InvocaFive9 I...
Symptoms FTP Delivery includes multiple records for one call. Applies ToFTP data deliveries ResolutionA setting change can be made so that all signal transactions for a single call are on one row rather than separating out each signal onto its own ro...
SymptomsOne or more errors will populate in your Google Ads integration: "The following error occurred during the configuration sync initiated by (name) at xx/xx/xx 9:24 am. Details: Account 1234567890 had an authentication error. Please resolve it ...
SymptomsAuthentication errorsReauthorization error Applies ToFacebook Connect IntegrationResolutionWe would recommend that you use the newest Facebook Conversion API. If you still wish to use the Facebook connect app, It's important to note Adm...
SymptomsA Salesforce Admin might encounter a Salesforce bug when installing the package (version 5.5.2 or lower) related to the WhatId in the RelatedContent section of the Task layout.Applies ToSalesforce Sales Cloud version 5.5.2 or lowerResolutionI...
SymptomsA Salesforce Admin might encounter a Salesforce bug when installing the package (version 5.5.2 or lower) related to the WhatId in the RelatedContent section of the Task layout. Applies ToSalesforce Sales Cloud version 5.5.2 or lowerResolu...
SymptomsYou are seeing attribution the g_cid coming in as "not_found."If you have a single Invoca Tag deployed on multiple domains, you may be seeing attribution for the g_cid on some domains being captured correctly, and "not_found" on others.Applie...
SymptomsA Salesforce Admin might encounter a Salesforce bug when installing the package (version 5.5.4 or lower) related to hitting the custom relationship limit of objects. It might have a message like the following: Custom Relationship Limit Excee...
SymptomsGCE calls missing Google click IDsApplies ToGoogle AdsMigrated customers from Dialogtech to InvocaResolutionIf all the Google Ads settings are confirmed to be correct, such as the call forwarding settings and the correct permissions. Numbers ...
SymptomsAlaska/Hawaii calls drop after hearing automated messageThis happens to all Alaska/Hawaii calls, not just one specific oneCalls to the Alaska/Hawaii destination number connect with no issueApplies ToAlaska/Hawaii Call RoutingAlaska area code ...
SymptomsCall drops shortly after placing a callCalls are not routing as expectedApplies ToLookup TablesResolutionLookup tables rely on a key attribute, the Lookup Field, to determine data appending and call routing. If you're encountering issues whil...
SymptomsNo calls appear in the "current_calls" bracketsApplies ToCalls in Progress APIResolutionCheck whether a valid destination number and calling phone number combination are used.The API can only return calls that Invoca routes to the end destina...
Symptoms403 error when sending a GET requestNo data within the request Applies ToCalls in Progress APIResolutionCheck with the support team to ensure the Calls in Progress flags are enabled for your account CauseCalls in Progress feature flags ma...
SymptomsIn the Call Treatment, when trying to create a new campaign, "Play Prompt Recording" is not displaying previously saved prompt recording options in specific campaigns.Applies ToCall TreatmentResolutionMake sure you check if there are multiple...
SymptomsUser sees a 403 error when attempting to log into the Invoca platform via SAML/SSO.The error message included with the SAML response read, "Invalid Signature on SAML Response," and the customer's x509 certificate was not included in their SAM...
SymptomsN/A in recent Salesforce-related webhook deliveries No call logs within the Salesforce instanceApplies ToSalesforce versions lower than 5.5ResolutionNavigate to Salesforce integration and deactivate then follow the steps to reauthorize the in...
