Symptoms
- In the Call Treatment, when trying to create a new campaign, "Play Prompt Recording" is not displaying previously saved prompt recording options in specific campaigns.
Applies To
Resolution
Make sure you check if there are multiple profiles under the network. Uploaded recordings will only be visible under the profile they were uploaded to. For example, if you upload a recording under Profile #1, it will not be visible under the saved prompt recording options for Profile #2.
Cause
Prompt recording was uploaded under one profile, and not the other additional ones.
Additional Information
How to understand, build, and edit a call treatment for your Invoca campaign
