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InvocaKnowledge by Community Manager

How do I stop data from flowing into Google Ads

Question VariationsWhat steps can I take to prevent data from being sent to Google Ads?How do I halt the flow of data into Google Ads?Applies ToGoogle AdsAnswerRemoving the conversions with the integration or through Google Ads will stop the data fro...

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InvocaKnowledge by Community Manager

Numbers Won't Swap On Unbounce Website

Question VariationsThe numbers on an Unbounce website don't swap.Applies ToWebsites utilizing Unbounce.AnswerInvoca and other call tracking software doesn't work with Unbounce. The page owner may be able to add code as a workaround. This discussion o...

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InvocaKnowledge by Community Manager

What is a reserved ringpool number?

Question VariationsWhat is a reserved ringpool number?Applies ToRingpools number marked reserved".AnswerReserved ringpool numbers are used for attribution tracking only if all "Pooling" phone numbers are in use when a phone number is requested. Numbe...

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InvocaKnowledge by Community Manager

Microsoft Bing Ads Delivery Errors

Question VariationsWhat do Microsoft (Bing) Ads error codes mean?Applies ToError codes for failed data deliveries.Additional Information1. {:error=>"Invoca can only support 'Personal account' authentication. Please visit the following link for more i...

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InvocaKnowledge by Community Manager

Can Call Transcripts be Accessed Through the Transactions API?

Question VariationsWhich API can I pull call transcripts from?Applies ToCustomers who want to access call transcripts through an API call.Customers looking to add call transcripts to the data that they are pulling from Invoca via API.AnswerWhile call...

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InvocaKnowledge by Community Manager

Can Destinations be enabled at the profile level?

Question VariationsCan Destinations be turned on for one profile but not another?If Destinations is enabled, will it be enabled for all profiles and campaigns?Applies ToCustomers with or considering the Destinations feature.AnswerWhen the Destination...

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InvocaKnowledge by Community Manager

What is the recommended path for migrating my SA360 integration?

Question VariationsHow should I replace my existing SA360 integration with a new version?How do I switch my SA360 integration between agencies?What's the best way to migrate my SA360 integrationApplies ToStandard implementations of Invoca's SA360 int...

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InvocaKnowledge by Community Manager

Can 2 Tags be Deployed on the Same Domain?

Question VariationsCan Invoca run 2 Tags on the same page?If  2 Tags are on the same page, can custom code be used to determine which Tag runs?Applies ToCustomers with affilites who are also Invoca customers.Customers using multiple Tags.AnswerInvoca...

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InvocaKnowledge by Community Manager

How does Reset Attribution Cache affect the customer journey?

Question VariationsHow does resetting the Attribution Cache impact the customer journey?Applies ToInvoca TagAnswerData collection will start fresh if any of the parameter names are present in the URL query string when the Invoca Tag loads on your web...

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InvocaKnowledge by Community Manager

What does Invoca report to Google Ads on Call Extensions?

Question VariationsWhat information does Invoca provide to Google Ads regarding Call Extensions?How does Invoca's reporting work with Google Ads Call Extensions?Applies ToGoogle AdsGoogle Call Extension AnswerSince Google is already reporting call co...

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InvocaKnowledge by Community Manager

What is the Max Call Duration?

Question VariationsWhen will a call timeout?How long can an Invoca phone call last?Applies ToInbound Phone Calls to the Invoca PlatformAnswerAll Inbound Phone Calls to the Invoca Platform will timeout after a three-hour period. This is a setting appl...

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InvocaKnowledge by Community Manager

Do Real-Time Routing webhooks support XML format?

Question VariationsDo Real-Time Routing webhooks support nested XML format?What parameter names can be used in a Real-Time Routing webhook using XML format?Applies ToReal-Time Routing WebhooksAnswerWhile Real-Time Routing webhooks do support XML form...

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