Applies ToInvoca TagNumber SwapAnswerIf you have enabled the "parameters required to run" feature within your Invoca tag settings, the specific parameter must be present in the URL you are visiting for the number swap to take place. If that parameter...
Question VariationsHow long do we have to receive data through a Real-Time Webhook?What is the time frame for receiving data with a Real-Time Webhook?Applies ToReal-Time WebhooksAnswerInvoca must receive a response within 2 seconds for the data to po...
Applies ToPre-call SignalsIn-call SignalsAnswerWhen a signal has both keypress/rules applied, all conditions must be met for the signal to be applied to the call record. Additional InformationFor example, if a call support line is tied to keypress 1 ...
Question VariationsCan lost conversions be backfilled in Google Ads? How can I backfill data in Google Ads? Applies ToGoogle AdsConversionsBackfill data AnswerThe data can be backfilled in Google Ads.The template for backfilling is in GA’s Tools & Se...
Question VariationsWhy might the utm_source values display a URL or sometimes not appear at all?What could be the reason behind utm_source values either showing a URL or being missing?Why does the utm_source parameter sometimes includes a URL and doe...
Question VariationsWhen visiting our website in private or incognito browsing, the Invoca tag doesn't swap numbers. This includes Firefox, Safari, and DuckDuckGo browsers, among others. Why is this happening?AnswerIf a tag is deployed through Google ...
Question VariationsIs it possible to update the Ringpool with Toll-free to Local without deleting the current one and creating a new one?Applies ToCampaign, RingpoolAnswerThe ringpool with Toll-Free cannot be changed to Local. A new ringpol with a Lo...
Question VariationsCan I add a wildcard to the primary key field in the lookup tableApplies ToLookup tableAnswerA wildcard (*, asterisk) is a symbol used to replace or represent zero or more characters. This can be used in the primary key in a lookup...
Question VariationsWhen there are multiple lookup tables containing the same custom data, which data will be applied?Applies ToLookup table, Marketing data, Call reportsAnswerThe Lookup table process navigates through all lookup tables and reports on...
Applies ToTransactions APIAnswerThe limits for each data point are detailed below:CategoryType: string (varchar)Limit: 255 charactersShort TextType: string (varchar)Limit: 255 charactersLong Text:Type: string (varchar)Limit: 10,000 charactersAddition...
Question VariationsWhat is the maximum character limit I can add in the "Check a condition" field in the call treatment?Applies ToCall Treatment, IVR, CampaignAnswerThe maximum character limit is 400. You will run into a error message when trying to ...
Question VariationsWhy can't my agent view their Agent Voice ID enrollment email? Applies ToAgent Voice IDValidsoftIFCCAnswerCheck the correct email, and have the agent check their spam filterDelete agents from ValidSoft Portal and re-enroll them. L...
Question VariationsIn Fire Fox, it appears that the invoca_session cookie has Max-Age of 100 years. Does it mean that the cookie lasts for 100 years?Applies Toinvoca_session cookie, Data attribution WindowAnswerThat is a default arbitrary value set b...
Question VariationsCan users have access to specific data points to pull from the API vs. all data? Applies ToAPI, Transaction APIAnswerYou can control what the Transactions API returns by using specific URL parameters, such as the "include_columns" ...
Question VariationsI can see the tag loaded on the website by typing "Invoca" in Console, but when typing "Invoca.PNAPI.run()" in Console, it throws this error. Applies ToInvoca Tag, Number SwapAnswerIn order for the Invoca tag to run successfully, t...
Applies ToInvoca tag configuration in Google Tag ManagerAnswerInvoca recommends setting the Invoca tag firing trigger to "Dom Ready" or "Page Load."If the firing tag is set to "Page View," it can load inconsistently, which could prevent the numbers f...
Question VariationsHow does turning off auto-create ringpools affect the Invoca tag?Applies ToInvoca TagRingpools AnswerIf auto-create is turned off, ringpools will not be created for unique destinations, and the Invoca tag will use the oldest/first ...
Applies ToIVR Call Routing Answer Invoca will not route customer calls back to another Invoca number. The IVR will skip to the next node of the IVR. Additional InformationUnless it’s a syndicated number or the network has a specific brand-to-brand sy...
Question VariationsHow is the landing page or calling page captured in reports affected by the attribution window?What impact does the attribution window have on which landing page or calling page is included in reports?Applies ToCall ReportsAnswerWi...
Question Variations1.) Can data delivery files be resent? Applies ToData Deliveries AnswerUnless Invoca caused an issue that caused the data delivery not to be sent to the estimated location, we are unable to resend/backfill any previous data deliver...
