Question VariationsIs it possible to update the Ringpool with Toll-free to Local without deleting the current one and creating a new one?Applies ToCampaign, RingpoolAnswerThe ringpool with Toll-Free cannot be changed to Local. A new ringpol with a Lo...
Question VariationsCan I add a wildcard to the primary key field in the lookup tableApplies ToLookup tableAnswerA wildcard (*, asterisk) is a symbol used to replace or represent zero or more characters. This can be used in the primary key in a lookup...
Question VariationsWhen there are multiple lookup tables containing the same custom data, which data will be applied?Applies ToLookup table, Marketing data, Call reportsAnswerThe Lookup table process navigates through all lookup tables and reports on...
Applies ToTransactions APIAnswerThe limits for each data point are detailed below:CategoryType: string (varchar)Limit: 255 charactersShort TextType: string (varchar)Limit: 255 charactersLong Text:Type: string (varchar)Limit: 10,000 charactersAddition...
Question VariationsWhat is the maximum character limit I can add in the "Check a condition" field in the call treatment?Applies ToCall Treatment, IVR, CampaignAnswerThe maximum character limit is 400. You will run into a error message when trying to ...
Question VariationsWhy can't my agent view their Agent Voice ID enrollment email? Applies ToAgent Voice IDValidsoftIFCCAnswerCheck the correct email, and have the agent check their spam filterDelete agents from ValidSoft Portal and re-enroll them. L...
Question VariationsIn Fire Fox, it appears that the invoca_session cookie has Max-Age of 100 years. Does it mean that the cookie lasts for 100 years?Applies Toinvoca_session cookie, Data attribution WindowAnswerThat is a default arbitrary value set b...
Question VariationsCan users have access to specific data points to pull from the API vs. all data? Applies ToAPI, Transaction APIAnswerYou can control what the Transactions API returns by using specific URL parameters, such as the "include_columns" ...
Question VariationsI can see the tag loaded on the website by typing "Invoca" in Console, but when typing "Invoca.PNAPI.run()" in Console, it throws this error. Applies ToInvoca Tag, Number SwapAnswerIn order for the Invoca tag to run successfully, t...
Applies ToInvoca tag configuration in Google Tag ManagerAnswerInvoca recommends setting the Invoca tag firing trigger to "Dom Ready" or "Page Load."If the firing tag is set to "Page View," it can load inconsistently, which could prevent the numbers f...
Question VariationsHow does turning off auto-create ringpools affect the Invoca tag?Applies ToInvoca TagRingpools AnswerIf auto-create is turned off, ringpools will not be created for unique destinations, and the Invoca tag will use the oldest/first ...
Applies ToIVR Call Routing Answer Invoca will not route customer calls back to another Invoca number. The IVR will skip to the next node of the IVR. Additional InformationUnless it’s a syndicated number or the network has a specific brand-to-brand sy...
Question VariationsHow is the landing page or calling page captured in reports affected by the attribution window?What impact does the attribution window have on which landing page or calling page is included in reports?Applies ToCall ReportsAnswerWi...
Question Variations1.) Can data delivery files be resent? Applies ToData Deliveries AnswerUnless Invoca caused an issue that caused the data delivery not to be sent to the estimated location, we are unable to resend/backfill any previous data deliver...
Question VariationsDoes Facebook's app mask Caller IDs when making calls to Invoca numbers?Applies ToInvoca Call ReportAnswerWe have confirmed through Facebook that caller IDs can be masked if the call was made through the app. Facebook confirms that...
Question VariationsWhat is the rate limit of the Calls in Progress API?What is the rate limit of the PreSense API?Applies ToCustomers wishing to use the Invoca Calls in Progress API to retrieve real-time call data.AnswerThe Calls in Progress API does...
Question VariationsWhat could be the reasons for the discrepancies between my call counts in Adobe Analytics and what is reported in Invoca?How come the call counts in Adobe Analytics don't match the numbers reported in Invoca?Applies ToAdobe Analyti...
Question VariationsWhen checking a condition using custom data in Call Treatment, can I set expressions other than 'equals(=)' for the comparison?Applies ToCampaign, Call TreatmentAnswerYou can utilize custom marketing data in a Call Treatment to ver...
Question VariationsCan we set it to bypass the IVR when it has a certain calling page?Applies ToCampaign, Call TreatmentAnswerIn a Campaign Call Treatment, you can establish conditions using "If" and "then" to verify specific data using AND, OR, or N...
Question VariationsCan Invoca Marketing Data be sent to Adobe Analytics in a Webhook?What are the alternatives to a Classifications data delivery for sending Marketing Data to Adobe Analytics?Applies ToCustomers integrating with Adobe Analytics who n...
