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InvocaKnowledge by Community Manager

Will Invoca route to another Invoca phone number?

Applies ToIVR Call Routing Answer Invoca will not route customer calls back to another Invoca number. The IVR will skip to the next node of the IVR. Additional InformationUnless it’s a syndicated number or the network has a specific brand-to-brand sy...

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InvocaKnowledge by Community Manager

Can SFTP files be resent?

Question Variations1.) Can data delivery files be resent? Applies ToData Deliveries AnswerUnless Invoca caused an issue that caused the data delivery not to be sent to the estimated location, we are unable to resend/backfill any previous data deliver...

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InvocaKnowledge by Community Manager

Does the Calls in Progress API have a Rate Limit?

Question VariationsWhat is the rate limit of the Calls in Progress API?What is the rate limit of the PreSense API?Applies ToCustomers wishing to use the Invoca Calls in Progress API to retrieve real-time call data.AnswerThe Calls in Progress API does...

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InvocaKnowledge by Community Manager

Can Calls Bypass the IVR Based on Certain Data?

Question VariationsCan we set it to bypass the IVR when it has a certain calling page?Applies ToCampaign, Call TreatmentAnswerIn a Campaign Call Treatment, you can establish conditions using "If" and "then" to verify specific data using AND, OR, or N...

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InvocaKnowledge by Community Manager

Why is there no location information for UK mobile numbers?

AnswerUK mobile phones do not have location data tied to them like stationary landlines in the UK. Unlike US area codes on mobile numbers, UK mobile phones do not have area codes to tie a number to a specific geographic region. This is why there is n...

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InvocaKnowledge by Community Manager

I Need a Secret Access Key To Integrate An Oauth 2.0 Application

Question VariationsA customer needs to get a secret access key in addition to an Invoca API key for an application integration.Applies ToApplications that require a secret access key in addition to an API key.AnswerWe do not support Oauth 2.0 applica...

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InvocaKnowledge by Community Manager

How do I stop data from flowing into Google Ads

Question VariationsWhat steps can I take to prevent data from being sent to Google Ads?How do I halt the flow of data into Google Ads?  Applies ToGoogle AdsAnswerRemoving the conversions within the integration or through Google Ads will stop the dat...

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InvocaKnowledge by Community Manager

Can Google Call Extensions call data be passed directly to SA360?

Question VariationsIs it possible to pass call data directly from Google Call Extensions to SA360?Can Google Call Extensions seamlessly integrate and share call data with SA360?Does the integration between Google Call Extensions and SA360 support dir...

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InvocaKnowledge by Community Manager

Numbers Won't Swap On Unbounce Website

Question VariationsThe numbers on an Unbounce website don't swap.Applies ToWebsites utilizing Unbounce.AnswerInvoca and other call tracking software doesn't work with Unbounce. The page owner may be able to add code as a workaround. This discussion o...

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InvocaKnowledge by Community Manager

What is a reserved ringpool number?

Question VariationsWhat is a reserved ringpool number?Applies ToRingpools number marked reserved".AnswerReserved ringpool numbers are used for attribution tracking only if all "Pooling" phone numbers are in use when a phone number is requested. Numbe...

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