Question VariationsWho does the Nightly Sync work for? Why won't my Google Ads account Sync? Applies ToGoogle Ads Nightly SyncAnswerIf a customer ONLY has one account per integration (No MCC + Sub Accounts) AND they have the Nightly Sync toggle enab...
Question VariationsWe're tracking phone call data from Invoca in Google Analytics 4 (GA4). In Invoca, we see information for things like Campaign Source, Ad Group, or Referring Phone Number. We've set up a matching [Specific Dimension Name] in GA4, b...
Question VariationsWhy am I getting an error when trying to save in the Evaluation form? Error states "Criteria name has already been taken." Applies ToEvaluation Form nameSignalsCriteria form nameAnswerInvoca has logic to ensure that Evaluation Form...
Question VariationsWhy am I unable to move a Manager role to Super User role?Why can't I change roles in User management?Applies ToUser managementSettings > Users AnswerCheck if the account is using SSO. If so, a feature flag would need to be enabled...
Applies ToInvoca Tag, iFrameAnswerUnfortunately, there are certain limitations when swapping numbers within iFrames. Additional InformationWhat is an iFrame?An iFrame (Inline Frame) is an HTML element that allows you to embed another webpage within t...
Applies ToInvoca TagNew DomainAnswerHere are a few questions to consider when thinking about implementing a new tag:1. Will this new site require a new tracking number to replace the existing one?- You want to ensure users do not expect the same numb...
Applies ToPromo Number APIAnswerNo, there isn't a way to remove MDFs via API. Alternatively, you can gray out the UI of the field by using "null" as a value. Another option is to use "blank" or "-" to ensure it displays uniformly with Invoca reportin...
Question VariationsWhy are calls not adhering to the Campaign IVR treatment?What could be causing calls to bypass the Campaign IVR treatment?Applies ToCampaignsIVR Call TreatmentAnswerIf the network isn't routing via a lookup table or static marketin...
Applies ToWebhooksIntegrations AnswerThe webhook will have the customized behavior of the integration based on the OAuth credentials used. Additional InformationFor example, if you utilize a GCM OAuth credential, it will automatically filter out call...
Applies ToInvoca Tag AnswerCurrently, there is no way to prevent logging with the website console. Additional InformationHere is an example of what type of logs can be captured in the console:“Invoca 4.32.0: Could not run because requiredParams were ...
Question VariationsCan you whitelist numbers past cct? Can you whitelist numbers past the robo-detection feature? Can you white-list robocalls? Applies ToFeature flags, promo numbers, robocalls, robot detection, CCT, white-listing numbers AnswerA: N...
Question VariationsWhy are calls made to ringpools numbers being prompted when custom challenge settings is turned off?Applies ToOut of session callsAnswerCallers can sometimes encounter a challenge prompt when you call a ringpool number "out of sess...
Question VariationsWhy do I get a 404 error for Invoca URLs when scanning links with SiteImprove?Applies ToSiteimprove (other third-party link scanning tools)AnswerIf a URL is labeled "pnapi_integration-latest.min.js," it is not an active hyperlink ...
Applies ToInvoca TagNumber SwapAnswerIf you have enabled the "parameters required to run" feature within your Invoca tag settings, the specific parameter must be present in the URL you are visiting for the number swap to take place. If that parameter...
Question VariationsHow long do we have to receive data through a Real-Time Webhook?What is the time frame for receiving data with a Real-Time Webhook?Applies ToReal-Time WebhooksAnswerInvoca must receive a response within 2 seconds for the data to po...
Applies ToPre-call SignalsIn-call SignalsAnswerWhen a signal has both keypress/rules applied, all conditions must be met for the signal to be applied to the call record. Additional InformationFor example, if a call support line is tied to keypress 1 ...
Question VariationsCan lost conversions be backfilled in Google Ads? How can I backfill data in Google Ads? Applies ToGoogle AdsConversionsBackfill data AnswerThe data can be backfilled in Google Ads.The template for backfilling is in GA’s Tools & Se...
Question VariationsWhy might the utm_source values display a URL or sometimes not appear at all?What could be the reason behind utm_source values either showing a URL or being missing?Why does the utm_source parameter sometimes includes a URL and doe...
Question VariationsWhen visiting our website in private or incognito browsing, the Invoca tag doesn't swap numbers. This includes Firefox, Safari, and DuckDuckGo browsers, among others. Why is this happening?AnswerIf a tag is deployed through Google ...
Question VariationsIs it possible to update the Ringpool with Toll-free to Local without deleting the current one and creating a new one?Applies ToCampaign, RingpoolAnswerThe ringpool with Toll-Free cannot be changed to Local. A new ringpol with a Lo...
