Question VariationsWhy are calls not adhering to the Campaign IVR treatment?What could be causing calls to bypass the Campaign IVR treatment?Applies ToCampaignsIVR Call TreatmentAnswerIf the network isn't routing via a lookup table or static marketin...
Applies ToWebhooksIntegrations AnswerThe webhook will have the customized behavior of the integration based on the OAuth credentials used. Additional InformationFor example, if you utilize a GCM OAuth credential, it will automatically filter out call...
Applies ToInvoca Tag AnswerCurrently, there is no way to prevent logging with the website console. Additional InformationHere is an example of what type of logs can be captured in the console:“Invoca 4.32.0: Could not run because requiredParams were ...
Question VariationsCan you whitelist numbers past cct? Can you whitelist numbers past the robo-detection feature? Can you white-list robocalls? Applies ToFeature flags, promo numbers, robocalls, robot detection, CCT, white-listing numbers AnswerA: N...
Question VariationsWhy are calls made to ringpools numbers being prompted when custom challenge settings is turned off?Applies ToOut of session callsAnswerCallers can sometimes encounter a challenge prompt when you call a ringpool number "out of sess...
Question VariationsWhy do I get a 404 error for Invoca URLs when scanning links with SiteImprove?Applies ToSiteimprove (other third-party link scanning tools)AnswerIf a URL is labeled "pnapi_integration-latest.min.js," it is not an active hyperlink ...
Applies ToInvoca TagNumber SwapAnswerIf you have enabled the "parameters required to run" feature within your Invoca tag settings, the specific parameter must be present in the URL you are visiting for the number swap to take place. If that parameter...
Question VariationsHow long do we have to receive data through a Real-Time Webhook?What is the time frame for receiving data with a Real-Time Webhook?Applies ToReal-Time WebhooksAnswerInvoca must receive a response within 2 seconds for the data to po...
Applies ToPre-call SignalsIn-call SignalsAnswerWhen a signal has both keypress/rules applied, all conditions must be met for the signal to be applied to the call record. Additional InformationFor example, if a call support line is tied to keypress 1 ...
Question VariationsCan lost conversions be backfilled in Google Ads? How can I backfill data in Google Ads? Applies ToGoogle AdsConversionsBackfill data AnswerThe data can be backfilled in Google Ads.The template for backfilling is in GA’s Tools & Se...
Question VariationsWhy might the utm_source values display a URL or sometimes not appear at all?What could be the reason behind utm_source values either showing a URL or being missing?Why does the utm_source parameter sometimes includes a URL and doe...
Question VariationsWhen visiting our website in private or incognito browsing, the Invoca tag doesn't swap numbers. This includes Firefox, Safari, and DuckDuckGo browsers, among others. Why is this happening?AnswerIf a tag is deployed through Google ...
Question VariationsIs it possible to update the Ringpool with Toll-free to Local without deleting the current one and creating a new one?Applies ToCampaign, RingpoolAnswerThe ringpool with Toll-Free cannot be changed to Local. A new ringpol with a Lo...
Question VariationsCan I add a wildcard to the primary key field in the lookup tableApplies ToLookup tableAnswerA wildcard (*, asterisk) is a symbol used to replace or represent zero or more characters. This can be used in the primary key in a lookup...
Question VariationsWhen there are multiple lookup tables containing the same custom data, which data will be applied?Applies ToLookup table, Marketing data, Call reportsAnswerThe Lookup table process navigates through all lookup tables and reports on...
Applies ToTransactions APIAnswerThe limits for each data point are detailed below:CategoryType: string (varchar)Limit: 255 charactersShort TextType: string (varchar)Limit: 255 charactersLong Text:Type: string (varchar)Limit: 10,000 charactersAddition...
Question VariationsWhat is the maximum character limit I can add in the "Check a condition" field in the call treatment?Applies ToCall Treatment, IVR, CampaignAnswerThe maximum character limit is 400. You will run into a error message when trying to ...
Question VariationsWhy can't my agent view their Agent Voice ID enrollment email? Applies ToAgent Voice IDValidsoftIFCCAnswerCheck the correct email, and have the agent check their spam filterDelete agents from ValidSoft Portal and re-enroll them. L...
Question VariationsIn Fire Fox, it appears that the invoca_session cookie has Max-Age of 100 years. Does it mean that the cookie lasts for 100 years?Applies Toinvoca_session cookie, Data attribution WindowAnswerThat is a default arbitrary value set b...
Question VariationsCan users have access to specific data points to pull from the API vs. all data? Applies ToAPI, Transaction APIAnswerYou can control what the Transactions API returns by using specific URL parameters, such as the "include_columns" ...
