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InvocaKnowledge by Community Manager

Can Google Ads conversion data be backfilled?

Question VariationsCan lost conversions be backfilled in Google Ads? How can I backfill data in Google Ads? Applies ToGoogle AdsConversionsBackfill data AnswerThe data can be backfilled in Google Ads.The template for backfilling is in GA’s Tools & Se...

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InvocaKnowledge by Community Manager

Why. does the utm_source values show a URL, or not present?

Question VariationsWhy might the utm_source values display a URL or sometimes not appear at all?What could be the reason behind utm_source values either showing a URL or being missing?Why does the utm_source parameter sometimes includes a URL and doe...

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InvocaKnowledge by Community Manager

Invoca Is Not Swapping In Private / Incognito Browser

Question VariationsWhen visiting our website in private or incognito browsing, the Invoca tag doesn't swap numbers. This includes Firefox, Safari, and DuckDuckGo browsers, among others. Why is this happening?AnswerIf a tag is deployed through Google ...

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InvocaKnowledge by Community Manager

Can the current Ringpool be updated from Toll-Free to Local?

Question VariationsIs it possible to update the Ringpool with Toll-free to Local without deleting the current one and creating a new one?Applies ToCampaign, RingpoolAnswerThe ringpool with Toll-Free cannot be changed to Local. A new ringpol with a Lo...

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InvocaKnowledge by Community Manager

Is a Wildcard Supported in the Lookup Table?

Question VariationsCan I add a wildcard to the primary key field in the lookup tableApplies ToLookup tableAnswerA wildcard (*, asterisk) is a symbol used to replace or represent zero or more characters. This can be used in the primary key in a lookup...

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InvocaKnowledge by Community Manager

Will Invoca route to another Invoca phone number?

Applies ToIVR Call Routing Answer Invoca will not route customer calls back to another Invoca number. The IVR will skip to the next node of the IVR. Additional InformationUnless it’s a syndicated number or the network has a specific brand-to-brand sy...

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InvocaKnowledge by Community Manager

Can SFTP files be resent?

Question Variations1.) Can data delivery files be resent? Applies ToData Deliveries AnswerUnless Invoca caused an issue that caused the data delivery not to be sent to the estimated location, we are unable to resend/backfill any previous data deliver...

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