Question VariationsWhy are calls not adhering to the Campaign IVR treatment?What could be causing calls to bypass the Campaign IVR treatment?Applies ToCampaignsIVR Call TreatmentAnswerIf the network isn't routing via a lookup table or static marketin...
Question VariationsWhat is the maximum character limit I can add in the "Check a condition" field in the call treatment?Applies ToCall Treatment, IVR, CampaignAnswerThe maximum character limit is 400. You will run into a error message when trying to ...
Question VariationsWhen checking a condition using custom data in Call Treatment, can I set expressions other than 'equals(=)' for the comparison?Applies ToCampaign, Call TreatmentAnswerYou can utilize custom marketing data in a Call Treatment to ver...
Question VariationsCan we set it to bypass the IVR when it has a certain calling page?Applies ToCampaign, Call TreatmentAnswerIn a Campaign Call Treatment, you can establish conditions using "If" and "then" to verify specific data using AND, OR, or N...
Question VariationsIs it Best Practice for a Call Treatment to Route a Call to a Separate System and Then Back to an Invoca Campaign?Can an Invoca call that was Routed Away from Invoca be Routed back to Invoca?Should Calls that are Routed to Invoca f...
Question VariationsIs Custom Code Needed to Route to Different Campaigns?Can the Invoca Campaign ID be Set by a Lookup Table?Applies ToCustomers who want to route to different campaigns based on specified conditions.AnswerLookup Tables cannot be used...
Question VariationsDo you need to delete RingPools prior to archiving a campaign?Applies ToPaused campaigns with RingPoolsArchived campaigns with RingPoolsAnswerRingPool numbers will be reclaimed if a RingPool is deleted, but simply pausing or archiv...
Question VariationsCan the type of a Syndicated campaign be updated to Advertiser Direct or Affiliate Promotion?Applies ToAdvertiser Campaigns created as Syndicated Promotion type with joined publishersAnswerIf the Syndicated campaign has Publishers ...
