Invoca

by digitalteam • Contributor Level 1

Transactions api filter by location

In the Invoca dashboard, we can see reports of unique business after filtering by location. However, when we call the transactions api, we get data of all the calls from all locations, in the api docs,we don't see a method to filter by location. Is ...

74 Views
0 replies
0 kudos

by Bala_Kumaran • Contributor Level 1

Invoca | Google Ads Lead from Extension

Hello Team, I'm trying to determine if Invoca offers a similar setup to CallRail for capturing lead form extensions. With CallRail, once we create a Google lead form extension, it helps us create a webhook that connects directly to Google Ads, allowi...

257 Views
2 replies
0 kudos

by Nina_Andres • Community Manager

1000bulbs.com + Invoca Case Study

How America's Largest Lighting Retailer Transformed Their Contact Center Operations 1000Bulbs.com, America's largest lighting retailer with over 27 years in the industry, partnered with Invoca to revolutionize their contact center qual...

263 Views
0 replies
0 kudos

by pflynn81 • Contributor Level 1

Campaign Destination vs Destination Phone Number

What is the difference between a Campaign Destination number a Destination Phone Number?

389 Views
0 replies
0 kudos

by joshuasloan • Contributor Level 1

API usage with Google Apps script

Using a Google Apps script, we have been able to pull call data via the API into a Google Sheet. But due to the 4000 row limit, we need a way to pull data more than once (for the date range we are using) until there is no more data to be pulled. On a...

899 Views
3 replies
0 kudos

by David_lagoon • Contributor Level 1

Integration between Invoca to Google Ads

I need help setting up full integration between Google ads and Invoca. I did it myself, but it seems like I have a difference between the phone calls we are getting and what Google is reporting. I am sure I missed something.

759 Views
1 replies
0 kudos

by Nina_Andres • Community Manager

Share Your AI Predictions for 2025 - Supporting Children in Need

As 2024 draws to a close, we at Invoca are asking our innovative customers to share your insights and predictions for AI in 2025. For each response we receive, Invoca will make a $35 donation to Santa's Helpers, a remarkable non-profit organization d...

640 Views
0 replies
0 kudos

by ecohe • Contributor Level 2

Marketing Data on Call Page

I am not sure if there is a way to reconfigure the "Calls Report" (The one with the AI Summary tab), but it is really difficult to get down to the marketing data on my screen. I have to kind of force a scroll to get to view it by highlighting and cli...

1075 Views
1 replies
0 kudos

by maria_ogneva • Community Manager

Cool webinar alert!

This webinar is not to be missed! True success in marketing is when your campaigns are driving the KPIs your business cares about – and you can prove it. That’s how you really get noticed. Want to crush your revenue goals without increasing your mar...

664 Views
0 replies
0 kudos

by ovomero4 • Contributor Level 1

Resolved! DNI Not Always Working

Hi Team - I am seeing issues with DNI not working the majority of the time when using the main domain and adding a gclid. I tested using Invoca.PNAPI.display(), which returns a success status, but the number still doesn't change. We have already impl...

Solved

1146 Views
1 replies
0 kudos

by Nina_Andres • Community Manager

Unveiling the RevEx Heroes: Your Epic Adventure Awaits!

WE'RE THRILLED to share some exciting news from Invoca’s Hero HQ! Our customer thought leadership program, previously known as "Conversation Intelligence Heroes," has undergone an exciting transformation and emerged as Revenue Execution Heroes—or as ...

865 Views
0 replies
0 kudos

by Nina_Andres • Community Manager

Invoca '24 Impact Award Finalists Announced!

This is our favorite time of the year! No, it’s not Halloween — it’s Invoca Impact Awards! Each year, we celebrate the extraordinary accomplishments of our customers and partners. Helping our customers thrive is our number one objective, and in thi...

1348 Views
1 replies
1 kudos

by JoseAnalytics • Contributor Level 1

How can I differentiate calls originating from TWO different websites that are using THE SAME ring pool?

CONTEXT:- We manage multiple local service websites across the country. For each individual local website we have created a ring pool associated with the specific business phone number, and we are using it on specific website for that local service p...

1355 Views
1 replies
1 kudos

by epearson • Contributor Level 1

Resolved! Realtor number getting spam calls

The Commodore Management by Optima Durant Group is receiving spam calls from the Realtor Source phone number. We changed the number yesterday however, the client is still experiencing spam calls. Can anyone assist with changing this phone number? ...

Solved

1464 Views
1 replies
0 kudos

by clientservices • Contributor Level 1

Invoca Access Key and Secret Key

I am looking to integrate my Invoca account with Agency Analytics and it is asking for both an access key and secret key from Invoca. I don't know where to find these in my account. Anyone know?