Get tech support
Troubleshoot issues, file and track your support cases.
Community Activity
Exporting Call Transcripts from My Reports
Is there a way to do this? I would like to be able to provide a coworker with either the audio or transcription of 7-9 calls at 8-10 mins each.
- 63 Views
- 1 replies
- 1 kudos
Voice to text transcripts lack accuracy and need improvement
Hello! Is there anything in your roadmap about enhancing the accuracy of the voice to text transcript feature? Do you perform recurring training for the speech recognition or is it speaker independent? More often than not, our transcripts lacks accu...
- 83 Views
- 1 replies
- 2 kudos
Add 30 seconds forward and 15 seconds back button...
Hello! While listening to calls, which can be quite lengthy, it would be helpful to have a quick forward for 30 seconds or a quick backwards of 15 seconds button to skip through calls. I know it's possible to just click your mouse on the call where y...
- 93 Views
- 1 replies
- 3 kudos
New vs Existing client calls
We have an IVR that asks users to select 1 for New clients & 2 for existing. Invoca picks this selection up in the recording. Does anyone have thoughts on a way to attempt to group calls into new vs existing?
- 140 Views
- 2 replies
- 0 kudos
Hey is management available at all?
We've been trying to connect with an account rep but haven't had any luck...
- 96 Views
- 1 replies
- 0 kudos
Share your Invoca Signal Strategy!
WHAT SIGNALS have you set up that have helped you segment your customers along your sales and marketing funnel? Or patient journey if you are in healthcare? As we all know, Invoca Signals automatically detect call outcomes, conversion events, and ca...
- 247 Views
- 4 replies
- 1 kudos
PACE - Washington Summit - May 21st to 23rd
Hi All, Wanted to mention this Professional Associations for Customer Engagement event coming up in May. More information is available here: https://pacesummitdc.com/ The PACE Washington Summit is the annual compliance event that gives you the advant...
- 208 Views
- 1 replies
- 1 kudos
Look-up Table Success!
We recently uploaded one of the largest look-up tables in Invoca history! Over 2 million rows of data are now being used to help us make our signals even more accurate and we are able to see specific trends in reporting. Thanks Invoca!
- 527 Views
- 3 replies
- 7 kudos
One tip I give other Invoca users, would that be?
"My tip would be is always remember your global search- Always remember that tool. That tool will help you out a lot. As far as filtering- Filtering the calls! It'll help alleviate the scrolling process because sometimes people are scared to filter m...
- 309 Views
- 1 replies
- 2 kudos
Share your Dashboard Tips!
Spring is just around the corner and we want to hear your top tips on keeping your dashboard(s) neat and easy to read! We all know dashboards allow you to choose the key metrics that are important to you and see those insights at a glance without hav...
- 963 Views
- 7 replies
- 0 kudos
Connecting to API with PHP cURL
Has anyone had any success with connecting to the Invoca API using PHP and cURL? Documentation says that the API requires OAuth authentication, but when attempting to connect, the result returns "HTTP Basic: Access Denied." Which tells me that the AP...
- 424 Views
- 1 replies
- 1 kudos
Call routing
How do I see what number my tracking numbers are getting routed to? How do I change where a number is getting routed to?
- 525 Views
- 1 replies
- 0 kudos
Invoca for Automotive at NADA!
Invoca has made a big splash into the Automotive vertical! The automotive vertical has unique needs and clients ranging from OEMs like Subaru, Nissan, and Toyota to individual dealers and dealer groups like AutoNation. Additionally, Invoca supports m...
- 505 Views
- 1 replies
- 0 kudos
What's in your MarTech Stack?
Happy New Year, marketers and technologists! As we all know, our marketing tech stacks and how our tools are integrated help us accurately track, measure and optimize our marketing initiatives. For example: integrating Invoca with CRM tools helps us ...
- 344 Views
- 0 replies
- 1 kudos
CPRA "Selling / Sharing" Compliance Via Google Ads Integration
Want to understand how performance marketers leveraging the Invoca Google Ad Integration are planning to be compliant with the new California data "selling / sharing" retargeting law.
- 470 Views
- 1 replies
- 1 kudos
Featured Posts
Check out our big Spring product release, featuring highly-anticipated features that automate agent identification, improve your dashboard experience, and put the most important data at your fingertips. Speaking of data.. Invoca Signals help you ...
WHAT SIGNALS have you set up that have helped you segment your customers along your sales and marketing funnel? Or patient journey if you are in healthcare? As we all know, Invoca Signals automatically detect call outcomes, conversion events, and ca...
