Invoca

by kevbud • Contributor Level 1

Webhook - recording_download_url

Hello,How do we enable the recording_download_url field for webhooks? Thanks,

294 Views
1 replies
0 kudos

by yoseffdemek • Contributor Level 1

Create a KPI in dashbords

Hi guys, new user here! I'm trying to understand if invoca can make calculated KPI into a new dashboard?Thanks!!

319 Views
1 replies
0 kudos

by jamesnardell • Contributor Level 1

RE: Destination cannot be called

When I edit the destination phone number, I get the error message, 'Destination cannot be called'. Where am I going wrong?

247 Views
0 replies
0 kudos

by Nina_Andres • Community Manager

Look! Up in the sky! Is it a bird? A plane? No, it's a Revenue Execution Hero!

Invoca's Revenue Execution Heroes program gives our customers an opportunity to highlight the successes they've achieved through their partnership with Invoca. It also has perks like personal branding opportunities, VIP invites to regional events, ac...

424 Views
0 replies
0 kudos

by MaheshHonor • Contributor Level 1

How to reauthenticate Invoca-Salesforce integration?

The Tasks are being assigned to the user who authenticated the integration and it's causing confusion. So we'd like to reauthenticate it as a integration user to avoid any confusion.Please help us with the steps to reauthenticate the integration.

724 Views
2 replies
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by brianaaa • Contributor Level 1

Reporting Who Answered Phone Call

Is there any way without Agent Voice ID to see what agent number a call was routed to? All I see is the destination number which is the campaign endpoint but it doesn't provide info for any ID of who answered.

611 Views
1 replies
0 kudos

by digitalteam • Contributor Level 1

Transactions api filter by location

In the Invoca dashboard, we can see reports of unique business after filtering by location. However, when we call the transactions api, we get data of all the calls from all locations, in the api docs,we don't see a method to filter by location. Is ...

481 Views
0 replies
0 kudos

by Bala_Kumaran • Contributor Level 1

Invoca | Google Ads Lead from Extension

Hello Team, I'm trying to determine if Invoca offers a similar setup to CallRail for capturing lead form extensions. With CallRail, once we create a Google lead form extension, it helps us create a webhook that connects directly to Google Ads, allowi...

1019 Views
2 replies
0 kudos

by Nina_Andres • Community Manager

1000bulbs.com + Invoca Case Study

How America's Largest Lighting Retailer Transformed Their Contact Center Operations 1000Bulbs.com, America's largest lighting retailer with over 27 years in the industry, partnered with Invoca to revolutionize their contact center qual...

632 Views
0 replies
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by pflynn81 • Contributor Level 1

Campaign Destination vs Destination Phone Number

What is the difference between a Campaign Destination number a Destination Phone Number?

777 Views
0 replies
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by joshuasloan • Contributor Level 1

API usage with Google Apps script

Using a Google Apps script, we have been able to pull call data via the API into a Google Sheet. But due to the 4000 row limit, we need a way to pull data more than once (for the date range we are using) until there is no more data to be pulled. On a...

2667 Views
3 replies
0 kudos

by David_lagoon • Contributor Level 1

Integration between Invoca to Google Ads

I need help setting up full integration between Google ads and Invoca. I did it myself, but it seems like I have a difference between the phone calls we are getting and what Google is reporting. I am sure I missed something.

1282 Views
1 replies
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by Nina_Andres • Community Manager

Share Your AI Predictions for 2025 - Supporting Children in Need

As 2024 draws to a close, we at Invoca are asking our innovative customers to share your insights and predictions for AI in 2025. For each response we receive, Invoca will make a $35 donation to Santa's Helpers, a remarkable non-profit organization d...

1021 Views
0 replies
0 kudos

by ecohe • Contributor Level 2

Marketing Data on Call Page

I am not sure if there is a way to reconfigure the "Calls Report" (The one with the AI Summary tab), but it is really difficult to get down to the marketing data on my screen. I have to kind of force a scroll to get to view it by highlighting and cli...

1751 Views
1 replies
0 kudos

by maria_ogneva • Community Manager

Cool webinar alert!

This webinar is not to be missed! True success in marketing is when your campaigns are driving the KPIs your business cares about – and you can prove it. That’s how you really get noticed. Want to crush your revenue goals without increasing your mar...