Invoca Reporting Suite
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
3955members
1278posts

stevestormoen by Employee

How to add reporting data to your lookup tables

If you route your phone calls to many different call centers using lookup tables , you can choose to have this routing data reflected in your Basic Knowledge: Invoca reports. This is useful if you want to see additional information in reporting — suc...

report-lookup-1.png report-lookup-2.png
  • 1589 Views
  • 0 comments
  • 0 kudos
stevestormoen by Employee

Using your Invoca reports

In your Invoca account, you have access to reports on all the phone call and marketing attribution data you collect with Invoca. This article will help you become a master of your reporting suite, so you can find the information you need quickly and ...

image image
  • 2526 Views
  • 0 comments
  • 0 kudos
stevestormoen by Employee

Call Details Report Column Definitions

Columns defined below that contain the words Advertiser or Publishermay be known by other names. If you don't see one of these columns on your Call Details report, check out our article Using your Invoca reports to learn more about filtering and chan...

rtaImage_eid=ka00y000000bngx&feoid=00N34000005h1hV&refid=0EM34000000OmxM
  • 4355 Views
  • 0 comments
  • 0 kudos
stevestormoen by Employee

How to disable call recordings

Your Invoca account can record phone calls — an excellent tool for gathering insights and intelligence based on the contents of your calls, enabling tools such as Voice Signals, Signal AI, and conversation review. However, you may not want to record ...

Screen Shot 2022-02-07 at 12.22.22 AM.png rtaImage_eid=ka04u0000005dzN&feoid=00N34000005h1hV&refid=0EM34000000On1d
  • 954 Views
  • 0 comments
  • 0 kudos
stevestormoen by Employee

What is a Transaction in your Invoca reports?

Every time some reporting data about a phone call changes in your Invoca account, your Invoca account logs it as a Transaction, viewable in your Transactions Details Report. These changes could occur either when the phone call itself takes place, or ...

Screen Shot 2022-02-12 at 2.11.16 PM.png Screen Shot 2022-02-12 at 2.10.44 PM.png
  • 1240 Views
  • 0 comments
  • 0 kudos
Filter articles by your role in Invoca Reporting Suite
Top Contributors