Invoca Reporting Suite
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Knowledge Base Articles

stevestormoen by Employee

How to add reporting data to your lookup tables

If you route your phone calls to many different call centers using lookup tables , you can choose to have this routing data reflected in your Basic Knowledge: Invoca reports. This is useful if you want to see additional information in reporting — suc...

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stevestormoen by Employee

Using your Invoca reports

In your Invoca account, you have access to reports on all the phone call and marketing attribution data you collect with Invoca. This article will help you become a master of your reporting suite, so you can find the information you need quickly and ...

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stevestormoen by Employee

Call Details Report Column Definitions

Columns defined below that contain the words Advertiser or Publishermay be known by other names. If you don't see one of these columns on your Call Details report, check out our article Using your Invoca reports to learn more about filtering and chan...

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stevestormoen by Employee

How to save and schedule your Invoca reports

Your Invoca reports are extremely flexible tools, which means it can take some effort setting your filters and columns to view exactly the data you want (see Using your Invoca reports to learn more). This article will teach you how to save and schedu...

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stevestormoen by Employee

How to disable call recordings

Your Invoca account can record phone calls — an excellent tool for gathering insights and intelligence based on the contents of your calls, enabling tools such as Voice Signals, Signal AI, and conversation review. However, you may not want to record ...

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stevestormoen by Employee

What is a Transaction in your Invoca reports?

Every time some reporting data about a phone call changes in your Invoca account, your Invoca account logs it as a Transaction, viewable in your Transactions Details Report. These changes could occur either when the phone call itself takes place, or ...

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