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Knowledge Base Articles

stevestormoen by Employee

How long does Invoca maintain my data?

Invoca doesn't retain all of your data indefinitely. The table below shows which kinds of data we keep, and for how long.If your business needs to maintain all of your historical call information, you should consider backing up your reporting. There ...

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stevestormoen by Employee

How to submit a customer support case

Are you having trouble with something in your Invoca account? If you weren't able to find the answer to your problem searching or browsing for articles here in the Knowledge Base, you can create a new support case with our friendly Support team for p...

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stevestormoen by Employee

Which regions are supported for Invoca?

The Invoca platform can support US, Canada, and UK in varying capacities, both for routing phone calls and for language support. However, complex telecom laws within and between countries can add additional geographical considerations to be aware of ...

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stevestormoen by Employee

Which browsers are supported?

Invoca is designed to fully support the following browsers:  Chrome (latest version)Firefox (latest version)Safari (latest version)Microsoft Edge (latest version)  If you notice that something does not function as it should in one of the supported br...

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stevestormoen by Employee

Invoca Platform Status

If you need current, accurate information on the status and availability of Invoca, you can check the Invoca Status Page for details about any customer-impacting incidents, both current and past.You will also find monthly and quarterly uptime availab...

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