Working with Invoca Technical Services

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Invoca's Technical Services team is one of several groups within our Customer Success department dedicated to making sure your organization gets the most out of Invoca. In particular, Technical Services is here to help with advanced technical setup and consultation for some of the more tricky and developer-intensive tasks you might encounter, especially with your Invoca Tag and integrations.

Here's a list of common tasks our Technical Services team can help you with:

Implementation Services

• Tag Management: Get guidance for your developers when adding Custom Code to your Invoca Tag, self-hosting Invoca libraries, or deploying on AMP pages.
• Implementation Planning: Invoca is deeply customizable, so it's helpful to have an experienced hand to choose between your different options to route phone calls off of your website traffic, attach Marketing Data to connect online data to offline conversions, and more.
• Integration & Data Management: Technical Services can help set up Invoca’s Certified Integrations, such as Adobe Analytics, Salesforce, Google, and our advanced PreSense features.

Advisory Services

• Consulting: Get expert advice from our technical teams on how to use our API stack or webhooks to build custom integrations.
• Health Checks: If you have a new person in your organization in charge of your Invoca account, or it's simply been a while, Technical Services can review your network with you to provide a better understanding of how it is configured and — in conjunction with other teams — provide recommendations on how to optimize for better ROI.

Architecture Services

• Platform Rearchitecture: Work with Invoca experts to update your Invoca Network to the latest best practice configurations
• Invoca Tag Re-writes: Invoca offers resources for auditing and re-writing custom code for your Invoca Tag, to customize its experience on your landing pages

Next time your organization needs help with any of these tasks, don't hesitate to reach out! Our Technical Services team will be right along to get you on track to using Invoca to its fullest potential. You can learn more about these services by contacting your account team

Related:
•Working with Invoca Support 
•Invoca Tag Wizard - Custom Code 
•Best practices for configuring and managing your integrations