Solutions
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
3794members
1228posts

InvocaKnowledge by Community Manager

A phone number in the aria-label attribute doesn't swap.

SymptomsA phone number in the aria-label remains the same instead of replacing with the Invoca number.<a href="tel:+1888.123.4567" aria-label="1.888.111.2222">1.888.123.4567</a> Applies ToNumber swap, Invoca TagResolutionIt will require the custom co...

  • 21 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by Community Manager

Calls routing incorrectly after updating Invoca tag with custom code to account for using both the "Forward to detected destination" and "Forward to marketing data field" options in the same Invoca campaign

SymptomsCalls are misrouted even after making updates to the Invoca tagApplies ToInvoca Call RoutingResolutionThe issue should resolve itself after the attribution window expires for previous users who visited the website.If you notice the number of ...

  • 53 Views
  • 0 comments
  • 1 kudos
InvocaKnowledge by Community Manager

Adobe Analytics Webhook not Firing for Syndicated Calls

SymptomsThe Adobe Analytics Pre-Transfer Webhook is not firing on calls that it is expected to fire on.Calls that the webhook is not firing on are from Syndicated Campaigns that forward calls to another Invoca Network.Applies ToCustomers who have one...

  • 51 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by Community Manager

Google Ads: Field_Error INVALIDVALUE

SymptomsThe invalid value error appears when attempting to sync or integrate the Google Ads accountApplies ToGoogle AdsResolutionLog in to your Google Ads account: Use your Google Ads credentials to access your account.Navigate to "Conversions" in yo...

  • 100 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by Community Manager

Webhook Error: Too Many Requests

SymptomsWebhook deliveries are failing with a 429 response of "Too many requests".Applies ToWebhook deliveries.ResolutionThere are two things we can do from the Invoca side:   Apply re-fires to the webhookApply delays to the webhook   These can b...

  • 89 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by Community Manager

Using the Custom Webhook to send data to Heap

SymptomsSend Invoca call data and Signals to HeapApplies ToUpdating the tag to capture the Heap User ID and Session IDUtilizing the Post-Call Custom Webhook featureResolutionBefore implementing any updates in Invoca, it's crucial to consider the foll...

  • 97 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by Community Manager

Go Live button missing from new campaign

SymptomsA newly created in campaign does not have the Go Live or Actions buttons in the header bar as expected.   Customer cannot activate the campaign or any edits to the campaign.Applies ToAdvertiser CampaignsResolutionCustomer will need to archive...

  • 91 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by Community Manager

Pre-transfer Webhooks Auto-paused by the Invoca System

SymptomsThe Invoca System automatically paused webhooksThe error unknown replacement parameters appearApplies ToPretransfer WebhooksResolutionEnsure that presense is enabled on the account. You will need to confirm with your Customer Success Manager ...

  • 106 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by Community Manager

Unknown Numbers Discovered in Campaign's Destinations

SymptomsNumbers don't display within the webpage source codeNo numbers appear when running Invoca.PNAPI.display()Applies ToDestinationsResolutionA couple of resolutions to consider. If numbers are being found on certain web pages consider using URL E...

  • 138 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by Community Manager

Webhook Error: Too Many Requests

SymptomsWebhook deliveries are failing with a 429 response of "Too many requests".Applies ToWebhook deliveries.ResolutionThere are two things we can do from the Invoca side:Apply re-fires to the webhookApply delays to the webhookThese can be implemen...

  • 91 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by Community Manager

Data not being received from Five9

SymptomsThe Five9 Connector is configured to send data to Invoca and the API Request from the Connector is not sending data or sending only partial data.Applies ToSending Five9 data to Invoca via the Five9 Connector.  Send Five9 Data to InvocaFive9 I...

  • 155 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by Community Manager

Multiple Records for one call included in FTP File

Symptoms FTP Delivery includes multiple records for one call. Applies ToFTP data deliveries ResolutionA setting change can be made so that all signal transactions for a single call are on one row rather than separating out each signal onto its own ro...

  • 133 Views
  • 0 comments
  • 0 kudos