Solutions
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
4263members
1413posts

InvocaKnowledge by Community Manager

"Call must be present error" when utilizing Signal API

Symptomsresponse": {  "statusCode": 403,  "status": "Forbidden",  "body": "{\"errors\":{\"class\":\"InvalidInput\",\"invalid_data\":\"Call must be present\"}}",Applies ToSignal APIResolutionYou could either delay their requests a bit to account for t...

  • 45 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by Community Manager

Resolving Keypress issues with Genesys calls

SymptomsWhen sending calls from Invoca to Genesys destination numbers, DTMF tones (key presses) may not be acknowledged due to a mismatch between RFC standards. Invoca uses RFC 2833, while Genesys adheres to RFC 4733. This mismatch causes an issue wh...

  • 84 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by Community Manager

Five9 Setup With Calls In Progress API

SymptomsIt is recommended that Five9 uses the calls in progress API rather than webhooks.ResolutionView this comunity documentation for steps to move your Five9 API webhooks to the Calls in Progress API:https://community.invoca.com/t5/five9-integrati...

  • 82 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by Community Manager

Invoca Data Changes After Being Sent To Google Analytics

SymptomsInvoca MDF values are being sent to Google Analytics with particular values, but these are changing after reaching Google Analytics.Applies ToInvoca numbers that have marketing data fields applied.ResolutionThe utm traffic variables are deduc...

  • 134 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by Community Manager

I Only Want To Swap Certain Numbers

SymptomsThere are numbers on a website that I do not want to swap. How do I do this?ResolutionNavigate to the Invoca tag, and select the "Replace specific numbers" checkbox if you'd prefer to provide a specific list of phone numbers on your landing p...

  • 153 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by Community Manager

Expression Syntax Error when building out new Signals

SymptomsUnable to save new signal The following error appears: "Expression syntax error: Only a single value may be specified for signal. Use AND or OR check for multiple valuesApplies ToSignalsResolutionSwitch to text mode to remove any commas that ...

  • 11980 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by Community Manager

Number doesn't swap on Mobile Version of the Webpage

SymptomsThe number doesn't swap on the mobile pageThe number does swap on the desktop pageIf your webpage utilizes "data binding"Running Invoca.PNAPI.run() within the console forces the number to swap If you continue to scroll down the page the numbe...

  • 10758 Views
  • 0 comments
  • 0 kudos
InvocaKnowledge by Community Manager

Agent for Voice ID didn't receive the enrollment call.

SymptomsAgent does not receive the enrollment call within 5-minutes of the request. Applies ToAgent Voice IDAgent Voice ID enrollmentIFCCValidsoftResolutionHave the user temporarily add the ValidSoft calling #1-361-344-4900 to their contacts list so ...

  • 3066 Views
  • 0 comments
  • 0 kudos