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InvocaKnowledge by Community Manager

Salesforce Fields Not Mapping to Lead Object

SymptomsInvoca fields not populating on lead record despite correct field mapping in Invoca Admin  Applies ToSalesforce Package (all versions)Field mapping configuredPre-Transfer webhook selectedResolution  Remove field mappings that are not availab...

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InvocaKnowledge by Community Manager

Google Campaign Manager Permission Error

Symptoms-Data not passing through to the integration-Error found within the response body within the delivery history { "error": {  "code": 403,  "message": "The caller does not have permission",  "errors": [   {    "message": "The caller does not h...

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InvocaKnowledge by Community Manager

Google Adword Keyword Data Missing from Invoca Reports

SymptomsGoogle Adword keyword data isn't populating Applies To-Google Ads -Network level integration Resolution Confirm the Google Ads account is configured according to the documentation Confirm marketing data field Google Customer ID is implemente...

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InvocaKnowledge by Community Manager

Transaction API returns data with 0

SymptomsCall duration data field is incorrect when importing data via Transaction APIShows as 0 duration for long callsDoesn't affect every callApplies To-Transactions API-Network levelResolutionThis issue occurs when the original call record is corr...

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InvocaKnowledge by Community Manager

Tag Deployment Troubleshooting

Symptoms-Able to successfully load revision draft, but RequiredParams is not satisfied.Test URL: https://www.testingthis.com/test?Form_Name__c=BizJournalMontreal?utm_source=test&invoca_rev=draftApplies ToInvoca TagResolutionTest URL was incorrect. Ma...

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InvocaKnowledge by Community Manager

Microsoft Conversion Goals Not Populating

Symptoms-Offline Conversions aren't being uploaded into Bing even though goals are set up within Bing-When configuring the goals within Invoca error appears:“the conversion goal with the same name already exists for the customer”. -last failed respon...

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InvocaKnowledge by Community Manager

Revenue Not Applied with Signal API

SymptomsWhen applying Revenue along with a Signal using the Signal API, the request updates the Signal and gets a 200 response code, but the Revenue value is not applied.Applies ToSignal API requests including the `revenue` parameter. Example request...

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InvocaKnowledge by Community Manager

Revenue Not Applied with Signal API

SymptomsWhen applying Revenue along with a Signal using the Signal API, the request updates the Signal and gets a 200 response code, but the Revenue value is not applied.Applies ToSignal API requests including the `revenue` parameter. Example request...

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InvocaKnowledge by Community Manager

GA4 Event Not Populating

Symptoms- Conversion Events aren't populating in GA4 reporting-204 successes in Invoca logsApplies To-GA4Resolution1. Validate the event names match in Invoca as well as GA42. If the customer is using custom parameters, ensure that those parameters e...

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InvocaKnowledge by Community Manager

KCS Test 09u

SymptomsasdfdasApplies ToasdfdasfResolutionasdfasdCauseasdfadsfAdditional Informationasdfadsf

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InvocaKnowledge by Community Manager

KCS Prod Test 3

Symptoms-Test 1-Test 2-Test 3-Test 4Applies To-Test 1-Test 2-Test 3-Test 4Resolution1. Test 12. Test 23. Test 34. Test 4Cause;alksdjf;ljadslkfjl;adAdditional Informationwww.invoca.com

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InvocaKnowledge by Community Manager

Byrd KCS Prod Test 1

Symptoms- Symptom 1- Symptom 2- Symptom 3Applies To-Environment 1-Environment 2-Environment 3Resolution1. Do X2. Do Y3. Do ZCauseasdf;kljAdditional InformationGoogle Ads Help 

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