SymptomsInvoca fields not populating on lead record despite correct field mapping in Invoca Admin Applies ToSalesforce Package (all versions)Field mapping configuredPre-Transfer webhook selectedResolution Remove field mappings that are not availab...
Symptoms-Data not passing through to the integration-Error found within the response body within the delivery history { "error": { "code": 403, "message": "The caller does not have permission", "errors": [ { "message": "The caller does not h...
SymptomsCaller experience is negatively impacted by a 4+ second delay after entering their zip code in the "Ask for number input" node and the IVR reaching the next node.Applies ToCustomers using the "Ask for number input" node with the Question Type...
SymptomsUser sees a 403 error when attempting to log into the Invoca platform via SAML/SSO.Likely the first time the user has attempted to login via SAML/SSO.Applies ToSAML/SSO integrationCustomers who are implementing the Invoca SAML/SSO integration...
SymptomsFor Facebook(Meta) Server-side integration with webhooks, customers set up the offline events, and the pixel and generated the token. Despite receiving successful response codes for all deliveries in the Invoca webhooks, customers are unable ...
SymptomsGoogle Adword keyword data isn't populating Applies To-Google Ads -Network level integration Resolution Confirm the Google Ads account is configured according to the documentation Confirm marketing data field Google Customer ID is implemente...
SymptomsCall duration data field is incorrect when importing data via Transaction APIShows as 0 duration for long callsDoesn't affect every callApplies To-Transactions API-Network levelResolutionThis issue occurs when the original call record is corr...
Symptoms-Able to successfully load revision draft, but RequiredParams is not satisfied.Test URL: https://www.testingthis.com/test?Form_Name__c=BizJournalMontreal?utm_source=test&invoca_rev=draftApplies ToInvoca TagResolutionTest URL was incorrect. Ma...
SymptomsWhen users first enter the website, the number on the header swaps, but if they navigate to other pages, the number remains unchanged. The Invoca tag is deployed by Google Tag Manager and triggered by the event, DOM Ready.Applies ToInvoca Tag...
SymptomsThe Invoca Salesforce Managed package shouldn't take longer than 5 minutes to install. When the installation takes longer than 5 minutes, it's likely due to an error while downloading.Applies ToSalesforce Sales Cloud managed package download ...
Symptoms-Offline Conversions aren't being uploaded into Bing even though goals are set up within Bing-When configuring the goals within Invoca error appears:“the conversion goal with the same name already exists for the customer”. -last failed respon...
SymptomsWhen applying Revenue along with a Signal using the Signal API, the request updates the Signal and gets a 200 response code, but the Revenue value is not applied.Applies ToSignal API requests including the `revenue` parameter. Example request...
SymptomsWhen applying Revenue along with a Signal using the Signal API, the request updates the Signal and gets a 200 response code, but the Revenue value is not applied.Applies ToSignal API requests including the `revenue` parameter. Example request...
Symptoms- Conversion Events aren't populating in GA4 reporting-204 successes in Invoca logsApplies To-GA4Resolution1. Validate the event names match in Invoca as well as GA42. If the customer is using custom parameters, ensure that those parameters e...
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Symptoms-Test 1-Test 2-Test 3-Test 4Applies To-Test 1-Test 2-Test 3-Test 4Resolution1. Test 12. Test 23. Test 34. Test 4Cause;alksdjf;ljadslkfjl;adAdditional Informationwww.invoca.com
Symptoms- Symptom 1- Symptom 2- Symptom 3Applies To-Environment 1-Environment 2-Environment 3Resolution1. Do X2. Do Y3. Do ZCauseasdf;kljAdditional InformationGoogle Ads Help
