SymptomsThe Adobe Analytics Pre-Transfer Webhook is not firing on calls that it is expected to fire on.Calls that the webhook is not firing on are from Syndicated Campaigns that forward calls to another Invoca Network.Applies ToCustomers who have one...
SymptomsSome but not all of the MS Ads accounts appear under the integration options in Invoca.Applies ToMicrosoft AdsResolutionTo find the accounts that are not appearing in Invoca, you should go to your MS Ads Manager account and access the account...
SymptomsInvoca call conversion action was previously ingesting dataYou made a name change to the conversion action Data stopped flowing after the conversion action updateApplies ToGoogle AdsResolutionFirst, change the conversion name back to our nami...
SymptomsThe invalid value error appears when attempting to sync or integrate the Google Ads accountApplies ToGoogle AdsResolutionLog in to your Google Ads account: Use your Google Ads credentials to access your account.Navigate to "Conversions" in yo...
SymptomsConversions aren't populating in SA360The error response referenced in the title appears in the delivery history under responses.Applies ToSA360ResolutionThe user should either have the user who authenticated the issues to make any changes to...
SymptomsOne or more errors will populate in your Google Ads integration:"The following error occurred during the configuration sync initiated by (name) at xx/xx/xx 9:24 am. Details: Account 1048463741 had an authentication error. Please resolve it an...
SymptomsAuthentication errorsReauthorization errorApplies ToFacebook Connect IntegrationResolutionWe would recommend that you use the newest Facebook Conversion API.If you still wish to use the Facebook connect app, It's important to note Admin permi...
SymptomsA Salesforce Admin might encounter a Salesforce bug when installing the package (version 5.5.2 or lower) related to the WhatId in the RelatedContent section of the Task layout.Applies ToSalesforce Sales Cloud version 5.5.2 or lowerResolutionI...
SymptomsA Salesforce Admin might encounter a Salesforce bug when installing the package (version 5.5.2 or lower) related to the WhatId in the RelatedContent section of the Task layout. Applies ToSalesforce Sales Cloud version 5.5.2 or lowerResolu...
SymptomsYou are seeing attribution the g_cid coming in as "not_found."If you have a single Invoca Tag deployed on multiple domains, you may be seeing attribution for the g_cid on some domains being captured correctly, and "not_found" on others.Applie...
SymptomsA Salesforce Admin might encounter a Salesforce bug when installing the package (version 5.5.4 or lower) related to hitting the custom relationship limit of objects. It might have a message like the following: Custom Relationship Limit Excee...
SymptomsGCE calls missing Google click IDsApplies ToGoogle AdsMigrated customers from Dialogtech to InvocaResolutionIf all the Google Ads settings are confirmed to be correct, such as the call forwarding settings and the correct permissions. Numbers ...
SymptomsUser sees a 403 error when attempting to log into the Invoca platform via SAML/SSO.The error message included with the SAML response read, "Invalid Signature on SAML Response," and the customer's x509 certificate was not included in their SAM...
SymptomsN/A in recent Salesforce-related webhook deliveries No call logs within the Salesforce instanceApplies ToSalesforce versions lower than 5.5ResolutionNavigate to Salesforce integration and deactivate then follow the steps to reauthorize the in...
SymptomsData not being received within FacebookMultiple failures when reviewing responses in delivery historyApplies To-FacebookResolutionThe user will need to reauthorize the integration under a new user with the correct permissions.CauseThe user is...
SymptomsInvoca admin page displays an invalid field errorLead creation functionality breaks (dependent on if error is relevant to the Lead object and if lead creation functionality is enabled)Applies ToSalesforceResolutionOption 1: Determine and remo...
SymptomsTwo calls from one person relativity close togetherThe first call would receive the transfer disposition instead of the last callCalls reports are missing Agent, Name, Five9 TSA name fields, &, etc.Applies To-Five9 Integration ResolutionImple...
Symptoms-In certain instances, call recordings links won't sync over to your Salesforce instance-Issue is sporadic & doesn't affect every call. Applies To-SalesforceResolutionIf you have a custom flow on the Invoca call log, please look at the Invoca...
SymptomsAfter following the instructions in Section 1 of the Adobe Analytics Integration Installation and User Guide you are not seeing the Adobe Experience Cloud Visitor ID being captured in the attribution of your selected Marketing Data Field.Appl...
SymptomsInvoca's Salesforce managed package, version 5.5 has different functionality than previous versions (version 5.3 and lower) - Version 5.5 utilizes SOQL (Salesforce Object Query Language) to match all phone fields to the caller ID on all objec...
