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Knowledge Base Articles

stevestormoen by Employee

How to edit your lookup tables

If you route your phone calls to many different call centers using lookup tables, you can update the lookup tables you use for routing your phone calls in case your business needs change. Here’s how:  Step 1: Find the lookup table you’d like to edit ...

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stevestormoen by Employee

How many Invoca campaigns does my business need?

In your Invoca account, a campaign refers to a combination of call routing options and a destination phone number, rather than a particular set of ads or a marketing channel. Note that this is different from the conventional definition of a marketing...

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stevestormoen by Employee

How to create an Invoca campaign

Invoca Campaigns are a hub for segmenting your call intelligence efforts, from which you can capture Marketing Data, customize your call routing and caller's experience with call treatments , generate reports, and more. Each Invoca account comes with...

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stevestormoen by Employee

Modify a campaign's hours of operation

While you're creating an Invoca campaign, you can set open hours during which your call center is open and your campaign can receive calls. Outside of those hours, Invoca will not swap phone numbers on your landing pages, track calls, or receive any ...

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stevestormoen by Employee

Can I Copy a Campaign?

When you create a new Invoca campaign, you don't always need to reinvent the wheel. If you already have a similar campaign in your Invoca account, you can make a copy of that campaign first, and use that template to make any changes you need. Here's ...

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stevestormoen by Employee

How do I pause, unpause, or archive a campaign?

If it's time to put the brakes on an Invoca campaign, you can put it on pause. A paused campaign no longer displays RingPool phone numbers on your landing page, routes phone calls through your call treatment, or captures Invoca attribution data — how...

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stevestormoen by Employee

Set up Custom Target Regions

Uploading a Custom Target Region For a Campaign  Enter custom Area Codes or Zip Codes in an excel file, and save as a .csv, .xlsx, or .xls. Important Note: File formatting is strict and you cannot mix and match Zip Code, NPA, or NPA/NXX information i...

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