Spam calls can happen to all of us. With Invoca’s proprietary technology, Invoca is able to identify and help minimize fraud. Invoca’s CCT (Call Confidence Technology) provides this protection internally within our platform, while also providing a...
This article describes a set of features in open betaIf you'd like to use Destination management, contact your Invoca CSM or Core Success Manager to get this feature enabled in your Invoca account! If you use Invoca'sDestinations feature to manage p...
In addition to your other options routing phone calls, you can also use Invoca to create a schedule, then route calls to different destinations based on that schedule. For example, if you have different call centers that are open during different da...
This article describes a set of features in beta. If you'd like to use this call treatment option for your Invoca campaigns, click the Contact Support button at the bottom of this article to request this feature for your Invoca account. While buildi...
When you're building a call treatment for your Invoca campaign you might want to use a call treatment option that requires input from your customer — such as asking a question. In these situations, Invoca can recognize spoken responses from your cust...
If you use Invoca to drive phone calls to many different locations or lines of business, managing recordings of your phone calls can become more difficult. Different locations can have conflicting privacy standards regarding recordings, making it dif...
Your Invoca Tag can automatically detect phone numbers on your landing pages and swap them out with trackable Invoca promo numbers. But that's not all Invoca can do with those detected phone numbers! Your Invoca account also keeps track of all the p...
If your call treatment prompts your caller to press a touch-tone button to proceed through a menu, you probably want to keep track of which keypress options your callers are choosing in that menu — after all, that keypress is a valuable indicator of ...
If you route your phone calls to many different call centers using lookup tables, you can update the lookup tables you use for routing your phone calls in case your business needs change. Here’s how: Step 1: Find the lookup table you’d like to edit ...
When creating a campaign in the Invoca platform, you can set specific “Hours of Operations” for that specific campaign when you expect your call traffic to perform best. Your campaigns will still receive calls outside of the set hours of operation, b...
In many cases, each Invoca Campaign only routes phone calls to one destination phone number, or call center. However, you can also use Invoca to route your phone calls to many different call centers using a single campaign. With fewer campaigns in yo...
In your Invoca account, a campaign refers to a combination of call routing options and a destination phone number, rather than a particular set of ads or a marketing channel. Note that this is different from the conventional definition of a marketing...
Invoca Campaigns are a hub for segmenting your call intelligence efforts, from which you can capture Marketing Data, customize your call routing and caller's experience with call treatments , generate reports, and more. Each Invoca account comes with...
When building a call treatment for your Invoca campaign , you may notice that some voice prompts — those associated with interactive keypress menus — play twice for your customers by default. This is common behavior, as it allows callers another chan...
While building a call treatment for your Invoca campaign, you'll run across a few standard voice prompts your Invoca account uses, such as: A notification that your call is being recordedA prompt to verify your caller's location in the "Verify Locat...
While you're creating an Invoca campaign, you can set open hours during which your call center is open and your campaign can receive calls. Outside of those hours, Invoca will still swap phone numbers on your landing pages, track calls, fire signals ...
When a customer calls your business, you can set up Invoca to play a spoken voice prompt before that caller connects to your destination. As part of your call treatment for your Invoca campaign, you can create and edit these prompt recordings using e...
When you create a new Invoca campaign, you don't always need to reinvent the wheel. If you already have a similar campaign in your Invoca account, you can make a copy of that campaign first, and use that template to make any changes you need. Here's ...
If it's time to put the brakes on an Invoca campaign, you can put it on pause. A paused campaign no longer displays RingPool phone numbers on your landing page, routes phone calls through your call treatment, or captures Invoca attribution data — how...
While creating anInvoca Campaign, you can set it up to only handle calls you receive from a specified region, which Invoca identifies by your caller's area code and phone number prefix (also known as NPA/NXX — see this geographic guide to each phone ...
