AmyBoss
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since ‎08-11-2023
‎05-21-2024

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Getting to know your reports  The Calls Report and the Call Review are two robust views you may have available but deliver very different information. In a nutshell, the Calls Report is used by marketers to understand marketing details of calls, such...
This article describes a feature exclusively for Invoca for Contact Center customers. As a sales manager, quality assurance lead, or call center agent, the Call Review Console is one of the main pages in your Invoca account for easy access to actiona...
In an ever-evolving digital landscape, staying informed about regulatory changes and technological updates is critical to ensuring your marketing strategies remain effective and compliant. For marketers who are targeting consumers in the EU, there is...
This is a verified product documentation article. For case-based resolutions articles, please reference the knowledge base section https://community.invoca.com/t5/knowledge-base/ct-p/Knowledge_Base This article describes a feature in open beta. If yo...
This is a verified product documentation article. For case-based resolutions articles, please reference the knowledge base section https://community.invoca.com/t5/knowledge-base/ct-p/Knowledge_Base What is a whisper message? Invoca’s whisper message ...