Contents of this Article IntroductionHow do Evaluation Forms Work in Invoca?Create an Evaluation FormEdit your Evaluation FormComplete your Evaluation Form for an Individual Call Introduction Evaluation forms in Invoca can enable you to build context...
Contents of this Article Permissions for CommentsBenefits of Using CommentsCreate Comments in Invoca Filter CapabilitiesPrivate Comments Permissions for Comments Comments can be added to entire calls or specific transcript events in the Invoca platfo...
Getting to know your reports The Calls Report and the Call Review are two robust views you may have available but deliver very different information. In a nutshell, the Calls Report is used by marketers to understand marketing details of calls, such...
This article describes a feature exclusively for Invoca for Contact Center customers. As a sales manager, quality management lead, or call center agent, the Call Review Console is one of the main pages in your Invoca account for easy access to action...
This is a verified product documentation article. For case-based resolutions articles, please reference the knowledge base section https://community.invoca.com/t5/knowledge-base/ct-p/Knowledge_Base This article describes a feature in open beta. If yo...
Like most online platforms, Invoca uses a cookie to function at its best, by identifying your callers and customers across different browser sessions. Cookie consent practices, classification, and management are important topics for most Invoca custo...
Contents of this Article General OverviewDestinations and phone call routing Types of promo numbers and how to provision them Porting phone numbers into or out of your Invoca Account Essential Phone Numbers FAQs General Overview To oversimplify t...
Learn how to build Missed Opportunity and other rule-based signals using duration, keyword, and keypress actions.
Welcome to Invoca for Sales! If you're a Sales Representative, this article will help you get oriented with the data and insights you can find with Invoca to get the most out of your phone calls.What to expect from Invoca for Sales: Gain quick, acti...
Welcome to Invoca! If you're a Sales Manager, this article will help you get up to speed setting up your Invoca account, getting familiar with a few core Invoca concepts, collaborating with your team, and reviewing phone calls with your Sales Reps. ...
How does Invoca connect your digital marketing landing pages to your phone call intelligence? The first step is to add an Invoca Tag to your landing pages. With that code running on your landing page, here’s what Invoca does: First, we swap the phon...
Signals are tags you can apply to your calls to help you classify and segment them. Each Signal you create in your Invoca account acts as a condition, and Invoca checks every call to see if that condition is met or not.Signals can segment your phone ...
Welcome to your new Invoca account! This article will take you through the first essential step in setting up your Invoca account: deploying your Invoca Tag. We’re excited to help you start understanding the phone calls you receive — and start puttin...
As a digital marketer, you’re used to using a lot of different tools to make your workday hum, and you need them all to play nicely together. Your Invoca account is well equipped for those needs, featuring powerful integrations with popular marketing...
Invoca is stuffed with powerful integrations with the marketing tools you use every day, to help your workday flow freely. In this article, you’ll see a list of every integration available in your Invoca account, along with links to an overview docum...
Sharing Invoca data with your other marketing software can leave you with a lot to keep track of. Apps, users, permissions, and tokens… oh my. What’s the best way to stay on top of it all? Here are some tips to help make sure platforms stay connected...
In your Invoca account, the notification center lets you know about recent activity in your Invoca account — particularly actions that are completed behind the scenes. Need alerts on performance (affiliate) marketing events?For pressing issues for ...
Every call you receive in Invoca is fielded through an Invoca campaign. Invoca campaigns are not the same thing as a marketing campaign — it's just our name for the part of your Invoca account that handles a number of different options and features r...
When you use Invoca, you might notice a hierarchy of different account levels that we use to help you keep track of everything. You can tell which account you're accessing based on the word "Network", "Advertiser", or "Publisher" next to your account...
Frequently in this Knowledge Base, you might see instructions regarding Invoca features and accounts called Advertisers and Publishers. However, these might be called something different in your network.Both Advertisers and Publishers can be renamed ...
