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Jacaselon by Employee

Agent Voice ID

Contents  General OverviewGetting StartedAdmin Setup and EnrollmentAgents Voice ID Enrollment and ExperienceGo Live and Manage UsageImportant Best Practices   General Overview Agent Voice ID from Invoca uses voice biometric technology to automaticall...

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Jacaselon by Employee

AI Call Summary in Calls Reports and Call Review

Contents of this Article General OverviewInvoca Plans Eligible for AI Call SummariesDifferent Paths to View AI Call Summaries in InvocaDisable AI Call Summaries General Overview AI Call Summaries provide a concise but detailed summary of your calls r...

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stevestormoen by Employee

How to change your Signal results manually

In your Invoca account, Signals are a powerful tool for providing feedback on what happened during your phone calls — but sometimes they don't capture the whole story. Sometimes a Signal, especially one that relies on voice and Signal AI technology, ...

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stevestormoen by Employee

How do I pause my Signals?

Although your Signals are important to your business, you might not always want to evaluate them on your phone calls — especially Signals that have an associated cost to process. That’s why it’s very easy to pause and unpause your Signals any time yo...

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stevestormoen by Employee

How to train the accuracy of your Signal AI

Signal AI is a powerful tool for gathering and acting on your call intelligence in real-time, based on machine learning. In order for your Signal AI to learn to classify your calls correctly, however, it has to be taught.Whether you arecreating a new...

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stevestormoen by Employee

Voice Signal - Evaluation and Reporting

Calls Detail Report1. When you create a signal, a new column with the Signal name appears in reporting. 2. A gray "X" indicates that the Signal was not met, and a Checkmark indicates that the Signal was met.Important Note: When exporting these result...

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stevestormoen by Employee

Voice Signal - Getting Started

Get Started with Invoca Voice SignalVoice Signal is available at the Network or Advertiser account level. If Voice Signal is enabled on your platform, the Signal option is listed under the Navigation Bar gear icon.Important Note: Remember to verify a...

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