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Jacaselon by Community Manager

Score Range Filtering in Invoca

Contents of this Article General OverviewScore Range Filters in the DashboardScore Range Filters in ReportsScore Range Filters in the Call Review Console General Overview  Score Range Filtering in Invoca enables you to filter by score range without n...

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Jacaselon by Community Manager

Sentiment Analysis in Invoca

Contents of this Article IntroductionBenefits and Use CasesSentiment Analysis in Calls ReportsSentiment Analysis in the Call Review ConsoleSentiment Analysis in the Signal BuilderSmart Alerts for Sentiments Introduction Sentiment Analysis in Invoca a...

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Jacaselon by Community Manager

Redaction & Security Overview

Contents of this Article Compliance RequirementsUnderstanding PCI DSS and Invoca's Role in Protecting your DataInvoca’s PCI CertificationHow Invoca Protects Your Data: RedactionRedaction Sensitivity Levels Compliance Requirements Redaction levels at ...

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Jacaselon by Community Manager

Basic Knowledge: Mark a Call as Reviewed

Contents of this Article General OverviewPermissions for Marking a Call as “Reviewed”Benefits of Marking a Call as “Reviewed”Mark a Call as “Reviewed” in Invoca Filter CapabilitiesReportingDashboard Tiles General Overview The "Mark Call as 'Reviewed'...

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Jacaselon by Community Manager

Agent Voice ID

Contents  General OverviewGetting StartedAdmin Setup and EnrollmentAgents Voice ID Enrollment and ExperienceGo Live and Manage UsageImportant Best Practices   General Overview Agent Voice ID from Invoca uses voice biometric technology to automaticall...

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Jacaselon by Community Manager

AI Call Summary in Calls Reports and Call Review

Contents of this Article General OverviewInvoca Plans Eligible for AI Call SummariesDifferent Paths to View AI Call Summaries in InvocaDisable AI Call Summaries General Overview AI Call Summaries provide a concise but detailed summary of your calls r...

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stevestormoen by Employee

How to change your Signal results manually

In your Invoca account, Signals are a powerful tool for providing feedback on what happened during your phone calls — but sometimes they don't capture the whole story. Sometimes a Signal, especially one that relies on voice and Signal AI technology, ...

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stevestormoen by Employee

How do I pause my Signals?

Although your Signals are important to your business, you might not always want to evaluate them on your phone calls — especially Signals that have an associated cost to process. That’s why it’s very easy to pause and unpause your Signals any time yo...

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stevestormoen by Employee

How to train the accuracy of your Signal AI

Signal AI is a powerful tool for gathering and acting on your call intelligence in real-time, based on machine learning. In order for your Signal AI to learn to classify your calls correctly, however, it has to be taught.Whether you arecreating a new...

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