Signal AI is a powerful tool for gathering and acting on your call intelligence in real-time, based on machine learning. In order for your Signal AI to learn to classify your calls correctly, however, it has to be taught.
Whether you arecreating a new AI Signal or refining an existing Signal, follow these steps to train your Invoca account to provide the most accurate Signal AI insights possible:
Your Signal AI insights are based on patterns within your phone calls. That means, in order to train your Signal AI, you’ll need recordings of those calls. What should you include in your sample of recordings? Here are two pointers:
The next step is to report the results of your Signal insights for each call in your sample — called ground truth data. With that ground truth data, Signal AI can identify patterns in your successful and unsuccessful calls, then apply those patterns to future calls. If you haven’t already indicated which results Signal AI should look for, follow the instructions in How to capture advanced insights from your phone calls using Signal AI.
In your Invoca account, you have three options for providing ground truth data to your Signal AI:
Follow our guide, How to change your Signal results manually, to change your Signal results in the calls you've identified. When you manually correct Signal results in your calls, your Invoca account will gather that information and update your Signal AI models accordingly.
Choose this method if you keep records of your Signal outcomes in a third-party system, such as a CRM.
That’s it! As soon as you click Proceed, Invoca will display a status bar indicating the progress of your upload. Once the entire file is processed, you can view the results of the upload in the upload history table.
Invoca offers a human call scoring service as an affordable option for customers that don't have the time or resources to listen to a set of call recordings to tag them with results for AI Signal training, or retraining. With this service, you'll be assigned a dedicated team of trained call analysis agents that will listen to your calls and train your Signal AI. However, if you have the ability, we recommend you listen to your calls yourself — nobody knows your business better than you do!
Here’s how to request our human call scoring service:
Congratulations, you’ve successfully started to train your Signal AI to recognize patterns in your phone calls! You can check on the progress of your Signal AI training by selecting Signals in the gray ribbon menu, then selecting the Signal you wish to train in the Signals menu. In the Version section, you’ll see an indicator of the progress of your training data. More progress will help improve the accuracy of your Signal AI, so keep scoring those calls!