Invoca

In your Invoca account, your Call Details report includes a full breakdown of why each of your phone calls were routed to their eventual destination — a feature we call Call Activity Tracking. If you've ever asked any of the following questions, "Why...

This article describes a set of features in open betaIf you'd like to use Destination management, contact your Invoca CSM or Core Success Manager to get this feature enabled in your Invoca account! If you use Invoca'sDestinations feature to manage p...

Got a problem? Invoca Support provides technical support for any technical issues you might be experiencing in your Invoca Network. Read on to learn what services the Invoca Support team provides, how to best interact with our team, how we prioritiz...

In addition to your other options routing phone calls, you can also use Invoca to create a schedule, then route calls to different destinations based on that schedule. For example, if you have different call centers that are open during different da...

If you've set up your Invoca account to capture transcripts of your phone calls, you can search throughout all your phone calls at once for any word or phrase that was spoken in those calls.  First, log in to your Invoca account. Click Reports in the...