Invoca

To oversimplify things, Invoca works by connecting your online marketing and business tools to your phone conversations through the clever use of phone numbers. When you use Invoca, you'll notice two different terms that we use to talk about differen...

What's the magic word in your phone calls? Keyword Spotting is an Invoca feature that lets you set a word or phrase as a "keyword", then uses AI to detect every call in which that keyword is spoken. You can specify whether you need that keyword to be...

This is the third article in a series teaching you everything you need to set up, support, and succeed with the Invoca for Five9 integration.  Integration Overview Sending Invoca data to Five9 (PreSense) Sending Five9 data to Invoca (Reporting) (You ...

This is the second article in a series teaching you everything you need to set up, support, and succeed with the Invoca for Five9 integration.  Invoca for Five9: Integration Overview Sending Invoca data to Five9 (PreSense) (You are here)Invoca for Fi...

Five9 is a leading provider of cloud contact center software, helping organizations of every size create powerful customer connections. Five9 offers a number of powerful solutions, but two in particular play a primary role in the integrations with In...