since ‎04-22-2022

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In addition to your other options routing phone calls, you can also use Invoca to create a schedule, then route calls to different destinations based on that schedule. For example, if you have different call centers that are open during different da...
If you've set up your Invoca account to capture transcripts of your phone calls, you can search throughout all your phone calls at once for any word or phrase that was spoken in those calls.  First, log in to your Invoca account. Click Reports in the...
This article describes a set of features in beta. If you'd like to use this call treatment option for your Invoca campaigns, click the Contact Support button at the bottom of this article to request this feature for your Invoca account.  While buildi...
When you're building a call treatment for your Invoca campaign you might want to use a call treatment option that requires input from your customer — such as asking a question. In these situations, Invoca can recognize spoken responses from your cust...
In your Invoca account, Signals are a powerful tool for providing feedback on what happened during your phone calls — but sometimes they don't capture the whole story. Sometimes a Signal, especially one that relies on voice and Signal AI technology, ...
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