Background of DNO: DNO (Do not originate) is a service created and controlled by Somos (the toll free numbering authority) and has been adopted by many of the telecommunication providers in the US. The purpose of DNO is to help stop fraudsters from s...
Do you need to invite new users to your Invoca account, but you have concerns about giving them access to too much of your reporting data? You can give users on your Invoca account only access to see certain calls in their Invoca reports by assigning...
You can handle all billing and payment for your Invoca account through your Invoca billing portal (http://billing.invoca.com).Log in to your billing portal using the email address found in your most recent Invoca invoice. If you need to add a new bil...
Want to see records of changes in your Invoca account? Your Change History page keeps an audit trail and log of major activities and changes in your platform. Here are a few examples of actions your Change History tracks (full list below): Adding or...
Profiles are a type of account in your Invoca platform that groups campaigns and calls to a particular part of your business. Users invited to your Invoca network as part of a Profile are limited to viewing reporting data for, and editing, campaigns ...
You can transfer — or port — phone numbers you used as promo numbers to use outside of your Invoca account, with some restrictions. You can only port out phone numbers that a) you previously owned before using Invoca and ported in to your Invoca acco...
Logging in to Invoca is tied to your email address. If you're an administrator or Super user in Invoca, follow our guide to managing users in your Invoca account to change the email addresses of other people in your organization. If you need to chang...
Frequently in this Knowledge Base, you might see instructions regarding Invoca features and accounts called Advertisers and Publishers. However, these might be called something different in your network.Both Advertisers and Publishers can be renamed ...
