How to Port UK Numbers into Invoca

[Jacaselon]

Contents of this Article

• Prepare the Required Documents
• Submit a Support Ticket
• Await Confirmation and Updates

Porting your phone numbers into Invoca from the UK involves a few simple steps. This guide outlines everything you need to complete the process efficiently, including templates, required documents, and key timelines.

Step 1: Prepare the Required Documents

To initiate the porting process, you’ll need:

(1) Customer Letter of Authority (CLOA):

This document ensures the current provider has the customer’s consent to release their numbers to a new provider. Below is a breakdown of the required information:

• Details of Current and New Providers:
• Names and addresses of the current and new retailers.
• Contact email for communication.
  
  
• Numbers to Be Ported:
• Geographic (Geo) and Non-Geographic (Non-Geo) numbers must be listed.
• For Geo numbers, provide the Main Billing Number (MBN), if known.
• Additional numbers and associated sites can be listed on continuation sheets.
  
  
• Customer’s Company Details:
• Company name as shown on the most recent bill.
• Billing address, including town/city, county, and postcode.
• Company registration and billing account numbers.
  
  
• Authorization Statement:
• Confirmation that the customer authorizes the new provider to act on their behalf.
• Permission for the current provider to disclose necessary details to facilitate the port.
  
  
• Requester’s Information:
• Signed consent from an authorized representative.
• Name, job title, email, and date of the request.
• CLoA validity for 30 days from the signing date.
  
  
• Additional Information:
  • Continuation sheets for sites or numbers as needed.
    
    

(2) Porting Template Spreadsheet

List all phone numbers to be ported. Include the following:

• Required Fields:
• Number to Port
• Campaign URL
  
  
• Optional Fields:
• Description
• Media Type
• Detected Destination
• Any other marketing data to be applied.

Step 2: Submit a Support Ticket

Once you've prepared the necessary documents:

1. Scroll to the bottom of this article and click “Contact Support” to create a new ticket with our customer success team.
• Subject and Description: "Request to port-in phone numbers"
• Case Reason: Number Management
• Sub-Category: Porting Numbers
  
  
2. After creating the ticket, click the Attachments tab. Attach the CLOA you created in Step 1, along with your spreadsheet of phone numbers and phone bill, if applicable.
   
   
3. When all required information is attached, click Submit to finalize your request.

Step 3: Await Confirmation and Updates

Once your ticket is submitted, our customer success team will validate the provided information and coordinate with your current carrier. You’ll receive regular updates throughout the process.

Estimated Timeline

The porting process typically takes two to four weeks, depending on the carrier. You’ll be notified when the porting is scheduled and completed.

Important Notes

• Ensure all information provided matches your billing records to avoid delays.
• The validity of the LOA is 30 days from the signing date.
• For questions or assistance, contact our support team through the portal.

Common Reasons for Rejections

• Billing address mismatch
• Customer/Business name mismatch
• Authorized name and signature mismatch
• Account with losing carrier is on hold due to non-payment
• Numbers are on a bundle account and carrier will not allow numbers to port out of a bundle account
• Pin required for number release

Once a corrected request is received, it is resubmitted as a new order, and therefore, increases the time to port.