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Forum Posts

MaheshHonor by • Contributor Level 1

How to reauthenticate Invoca-Salesforce integration?

The Tasks are being assigned to the user who authenticated the integration and it's causing confusion. So we'd like to reauthenticate it as a integration user to avoid any confusion.Please help us with the steps to reauthenticate the integration.

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brianaaa by • Contributor Level 1

Reporting Who Answered Phone Call

Is there any way without Agent Voice ID to see what agent number a call was routed to? All I see is the destination number which is the campaign endpoint but it doesn't provide info for any ID of who answered.

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digitalteam by • Contributor Level 1

Transactions api filter by location

In the Invoca dashboard, we can see reports of unique business after filtering by location. However,  when we call the transactions api, we get data of all the calls from all locations, in the api docs,we don't see a method to filter by location. Is ...

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Bala_Kumaran by • Contributor Level 1

Invoca | Google Ads Lead from Extension

Hello Team, I'm trying to determine if Invoca offers a similar setup to CallRail for capturing lead form extensions. With CallRail, once we create a Google lead form extension, it helps us create a webhook that connects directly to Google Ads, allowi...

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Nina_Andres by • Community Manager

1000bulbs.com + Invoca Case Study

              How America's Largest Lighting Retailer Transformed Their Contact Center Operations 1000Bulbs.com, America's largest lighting retailer with over 27 years in the industry, partnered with Invoca to revolutionize their contact center qual...

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joshuasloan by • Contributor Level 1

API usage with Google Apps script

Using a Google Apps script, we have been able to pull call data via the API into a Google Sheet. But due to the 4000 row limit, we need a way to pull data more than once (for the date range we are using) until there is no more data to be pulled. On a...

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David_lagoon by • Contributor Level 1

Integration between Invoca to Google Ads

I need help setting up full integration between Google ads and Invoca. I did it myself, but it seems like I have a difference between the phone calls we are getting and what Google is reporting. I am sure I missed something.

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ecohe by • Contributor Level 2

Marketing Data on Call Page

I am not sure if there is a way to reconfigure the "Calls Report" (The one with the AI Summary tab), but it is really difficult to get down to the marketing data on my screen. I have to kind of force a scroll to get to view it by highlighting and cli...

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maria_ogneva by • Community Manager

Cool webinar alert!

This webinar is not to be missed! True success in marketing is when your campaigns are driving the KPIs your business cares about – and you can prove it. That’s how you really get noticed. Want to  crush your revenue goals without increasing your mar...

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