WE'RE THRILLED to share some exciting news from Invoca’s Hero HQ! Our customer thought leadership program, previously known as "Conversation Intelligence Heroes," has undergone an exciting transformation and emerged as Revenue Execution Heroes—or as ...
This is our favorite time of the year! No, it’s not Halloween — it’s Invoca Impact Awards! Each year, we celebrate the extraordinary accomplishments of our customers and partners. Helping our customers thrive is our number one objective, and in thi...
CONTEXT:- We manage multiple local service websites across the country. For each individual local website we have created a ring pool associated with the specific business phone number, and we are using it on specific website for that local service p...
The Commodore Management by Optima Durant Group is receiving spam calls from the Realtor Source phone number. We changed the number yesterday however, the client is still experiencing spam calls. Can anyone assist with changing this phone number? ...
I am looking to integrate my Invoca account with Agency Analytics and it is asking for both an access key and secret key from Invoca. I don't know where to find these in my account. Anyone know?
August is full of pet-celebrating holidays and Invoca is excited to celebrate with our customers and release our 4th annual “VANITY FUR” digital magazine to celebrate your pets for a great cause. (National Dog Day / International Cat Day) In exchange...
When a call to a campaign is transferred to another system, can Invoca still report on the call’s status with a rule-based signal? I’m new to Invoca and am looking at our reports. There is a column called “Signal Name”. Some calls have that “Signal” ...
I would like to test a new sales team and do not know how to randomly send the inbound calls to both sales teams. How do I do this?
Last week, we held a pretty awesome webinar with the super knowledgeable @James_McGinn, head of Paid Media at Rentokil Terminix. We discussed best ways to drive revenue with Invoca and Google Ads. James is a wealth of knowledge on all things Google ...
My favorite time of the year is fast approaching, the Invoca Impact Awards! It's a time that we get to celebrate YOUR amazing accomplishments. Please read this for more details and to submit your nominations. I can't wait to read them and to learn a...
It’s that time of year again- Invoca is “chopping it like it’s hot” and excited to celebrate National Grilling Month with our customers this July! Before we head into the most popular grilling weekend of the year, we wanted to make sure this was on...
Meet @SaraBeresford, Director of Global Media at Four Seasons Hotels and Resorts! Sara joined Invoca's Hero program after her well-deserved "Rookie of the Year" Impact Award win in 2023. Since then, Sara has been busy keeping her spot secured as a l...
Hello,Some people in our organization have access to the AI summaries, and some do not. We think it may have to do with whether the user is set to observer vs manager. Are there any insights on what's going on here? Thank you
The new AI summary feature is very helpful. What would make it more helpful is if it could be exported along with the rest of the call data for review in a spreadsheet. Is there a way to do this now/or make a feature request for such a thing?
We have amazing news to share with you! Forrester Research named Invoca a Leader in The Forrester Wave: Real-Time Revenue Execution Platforms, Q2 2024 report! And none of this would be possible without our amazing customers, who continue to use Inv...
