As we gear up for our exclusive, invite-only Customer Healthcare User Groups in 2024, we want to ensure the discussions are tailored to your needs.Please take a moment to fill out this short survey and share your thoughts on the topics that matter mo...
Meet Melissa Reilly, AVP of Digital Marketing Technologies at US Bank | Elavon! Melissa joined Invoca's customer thought leadership program, Conversation Intelligence Heroes, back in 2021 and has enjoyed sharing her innovative Invoca strategies in s...
Anyone happen to know how to do YOY data reporting or to incorporate YOY in dashboards?
We're back to celebrate International Women’s Day with Invoca's community! This year, we're continuing our tradition of giving back by collecting inspirational advice in exchange for a $30 donation to an impactful non-profit. This year we’re honorin...
We recently launched Microsoft Ads and integrated into Invoca. The call data report is showing Bing call data flowing through, however, we do not see the keywords that drove the call. We can observe keywords for Google Ads. Is there a part of the set...
Has anyone had any luck importing results into Domo? If so what steps did you use to import this data?
I have a cuid for a call to listen to. I go to reports --> Calls and then what filter do I use to search by cuid?
Hi,I tested out the Signal API, but still wondering how do I get all the data for a particular Campaign in a given date range ?I see the Conversion API is depreciated, Can you please help me with a curl example. Thanks in advance.
Hello: We have a custom web hook to Five9 that sends a number of fields including dynamic_number_pool_referrer_search_keywords. It was explained that since this is a Pre-Transfer web hook, that Invoca may not have the data from Google yet. What is t...
For a phone number to swap for a user coming from Google Ads we must append a utm_campaign.However, is it best to add that using the tracking template setting OR the Final URL suffix setting? Or does it not matter? Thanks!
I am trying to create a new draft in Invoca tag for GA4 Integration. I am following the integration document and pasting the code in the code block. But I am facing this error: "Form errors found below. Please correct before saving." Code which I am ...
Do you love your account team at Invoca?? Shout them out! We'd like to show our Invoca Customer Success & Account Managers some LOVE this Valentine's Day. Has your team gone above and beyond to help you reach your goals with the technology? Did you e...
We hosted a user group last week for everyone using or interested in using Invoca in their contact centers. The amazing @cass713 and @tynerwilliams talked at length about best practices in creating scorecards and scripts, coaching agents and using AI...
Hello Invoca Community Superstars! Welcome to the hub for contact center industry content! We know you're the unsung heroes, the maestros of customer interaction, and the wizards behind the scenes making every call count. As we embark on this excit...
