Hello,Some people in our organization have access to the AI summaries, and some do not. We think it may have to do with whether the user is set to observer vs manager. Are there any insights on what's going on here? Thank you
The new AI summary feature is very helpful. What would make it more helpful is if it could be exported along with the rest of the call data for review in a spreadsheet. Is there a way to do this now/or make a feature request for such a thing?
We have amazing news to share with you! Forrester Research named Invoca a Leader in The Forrester Wave: Real-Time Revenue Execution Platforms, Q2 2024 report! And none of this would be possible without our amazing customers, who continue to use Inv...
We have a number that went offline. How can I get in touch with an Invoca rep immediately?
Become a part of Invoca's celebration of innovation! We're excited to showcase you and your team's successes. With our lightweight missions, you can easily share your insights and stories whenever it suits you. Complete missions at your own pace! S...
Meet @James_McGinn, Head of Paid Media at Rentokil Terminix! In early 2023, James became a part of Invoca's esteemed customer thought leadership initiative, the Conversation Intelligence Heroes program. Since then, he has enthusiastically showcased ...
Will Pooling Overflow calls impede SA360/Google Ad's ability to learn which ads, keywords, etc bring conversions and optimize? For example, if a call is a pooling overflow call, would google ads/SA360 still capture that data within the engines and st...
We are not able to add a new field under Marketing Data. Can you please guide us so that we can add a new field? We need the new field to integrate Invoca with HubSpot. https://drive.google.com/file/d/1JtkoyAnfPrWzicpvIbAQqNNYX4-HMRgE/view Thank you.
As we gear up for our exclusive, invite-only Customer Healthcare User Groups in 2024, we want to ensure the discussions are tailored to your needs.Please take a moment to fill out this short survey and share your thoughts on the topics that matter mo...
Meet Melissa Reilly, AVP of Digital Marketing Technologies at US Bank | Elavon! Melissa joined Invoca's customer thought leadership program, Conversation Intelligence Heroes, back in 2021 and has enjoyed sharing her innovative Invoca strategies in s...
Anyone happen to know how to do YOY data reporting or to incorporate YOY in dashboards?
We're back to celebrate International Women’s Day with Invoca's community! This year, we're continuing our tradition of giving back by collecting inspirational advice in exchange for a $30 donation to an impactful non-profit. This year we’re honorin...
We recently launched Microsoft Ads and integrated into Invoca. The call data report is showing Bing call data flowing through, however, we do not see the keywords that drove the call. We can observe keywords for Google Ads. Is there a part of the set...
Has anyone had any luck importing results into Domo? If so what steps did you use to import this data?
