Invoca

Year Over Year YOY Reporting

Anyone happen to know how to do YOY data reporting or to incorporate YOY in dashboards? 

Celebrate International Women’s Day with Invoca & Support Black Girls Code!

We're back to celebrate International Women’s Day with Invoca's community! This year, we're continuing our tradition of giving back by collecting inspirational advice in exchange for a $30 donation to an impactful non-profit. This year we’re honorin...

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How To Capture Microsoft Ads Keywords In Invoca

We recently launched Microsoft Ads and integrated into Invoca. The call data report is showing Bing call data flowing through, however, we do not see the keywords that drove the call. We can observe keywords for Google Ads. Is there a part of the set...

Domo Reporting

Has anyone had any luck importing results into Domo? If so what steps did you use to import this data?

I have a cuid, how do I filter the calls report to find this call for me?

I have a cuid for a call to listen to. I go to reports --> Calls and then what filter do I use to search by cuid?

How to get all data for a particular Campaign or Publisher ID via API. Please give a curl example

Hi,I tested out the Signal API, but still wondering how do I get all the data for a particular Campaign in a given date range ?I see the Conversion API is depreciated, Can you please help me with a curl example. Thanks in advance.

Posting Adwords Attribution Via Webhook

Hello:  We have a custom web hook to Five9 that sends a number of fields including dynamic_number_pool_referrer_search_keywords. It was explained that since this is a Pre-Transfer web hook, that Invoca may not have the data from Google yet. What is t...

Tracking Template vs Final URL Suffix

For a phone number to swap for a user coming from Google Ads we must append a utm_campaign.However, is it best to add that using the tracking template setting OR the Final URL suffix setting? Or does it not matter?   Thanks!

Error in creating Invoca Tag for Google Analytics 4 Integration

I am trying to create a new draft in Invoca tag for GA4 Integration. I am following the integration document and pasting the code in the code block. But I am facing this error: "Form errors found below. Please correct before saving." Code which I am ...

SHARE the LOVE with your Invoca team!

Do you love your account team at Invoca?? Shout them out! We'd like to show our Invoca Customer Success & Account Managers some LOVE this Valentine's Day. Has your team gone above and beyond to help you reach your goals with the technology? Did you e...

Key Takeaways from Invoca's Call Scoring Best Practices User Group

We hosted a user group last week for everyone using or interested in using Invoca in their contact centers. The amazing @cass713 and @tynerwilliams talked at length about best practices in creating scorecards and scripts, coaching agents and using AI...

Invoca's Contact Center "Book Club"

Hello Invoca Community Superstars! Welcome to the hub for contact center industry content! We know you're the unsung heroes, the maestros of customer interaction, and the wizards behind the scenes making every call count. As we embark on this excit...

Share your AI predictions FOR A GREAT CAUSE!

Share your thoughts for a great cause! Invoca has been the leader in conversation intelligence AI since Signal AI was launched in 2017. With the release of the new Signal AI suite, we’ve pulled even further ahead of the pack. We want to hear from YOU...