We hosted a user group last week for everyone using or interested in using Invoca in their contact centers. The amazing @cass713 and @tynerwilliams talked at length about best practices in creating scorecards and scripts, coaching agents and using AI...
Hello Invoca Community Superstars! Welcome to the hub for contact center industry content! We know you're the unsung heroes, the maestros of customer interaction, and the wizards behind the scenes making every call count. As we embark on this excit...
Our landing pages have several phone numbers. Where in the settings or documentation does it show what phone numbers are being swapped? How much of the code around the numbers is being swapped. I aks because I want to know how Invoca interacts with ...
Share your thoughts for a great cause! Invoca has been the leader in conversation intelligence AI since Signal AI was launched in 2017. With the release of the new Signal AI suite, we’ve pulled even further ahead of the pack. We want to hear from YOU...
On the weekly missed calls report, does Invoca take account for the clients we call back?
I’m curious to understand what signals Google can optimize against in real time and what data needs to be analyzed by us in order to set up rules or weight leads different for Google. For example, if 25% of brand calls mention scheduling issues, how ...
For the last few months, Google has disapproved all of our call extensions using direct promo numbers. We didn't have a problem setting these up for any ad accounts in the first half of the year, but they haven been disapproved in our 8 most recent a...
I am new to Invoca, need help in exporting data from Invoca to S3 bucket. Any step by step documentation would be helpful. Could not find how to do this?
It’s OFFICIALLY Halloween season and Invoca is SCARY EXCITED about celebrating with our fa-BOO-lous customers! Spirit of Children is a non-profit that provides costumes and throws Halloween parties for children who are too sick to leave the hospital...
Hello, When reviewing phone calls, how do we export any comments a call manager makes in bulk? Thanks
Are you tired of making the same old laps at mundane work conferences? Shift gears into an event experience like no other. PACE ACX is back, and it's time to mark your calendar for October 10-12 in Charlotte, NC! We're not just another industry...
September has arrived! Kiddos are back in school, stores are already stocked with Halloween treats, and if you’re lucky, you can sleep with a fan in your window again! To close out the summer, we want to see your favorite vacation photos! One winner...
How do you know if your high-intent calls are being answered? What strategies have you employed to make sure those calls don’t go unanswered or get held up in your IVR? Share your high-intent caller tips in the thread below. The first 10 people who ...
Is there a way to create a report that can be scheduled to show all phone numbers in the Profile including Direct Promo numbers and also RingPool numbers?
PACE ACX Discount Early Bird pricing has expired but you can still get the discount.1) Book your hotel room for ACX at the Westin https://PACEACX.com2) Email your hotel confirmation to Admin@PaceAssociation.Org3) We will send you an exclusive discoun...
