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Forum Posts

maria_ogneva by Community Manager

Cool webinar alert!

This webinar is not to be missed! True success in marketing is when your campaigns are driving the KPIs your business cares about – and you can prove it. That’s how you really get noticed. Want to  crush your revenue goals without increasing your mar...

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ovomero4 by Contributor Level 1

Resolved! DNI Not Always Working

Hi Team - I am seeing issues with DNI not working the majority of the time when using the main domain and adding a gclid. I tested using Invoca.PNAPI.display(), which returns a success status, but the number still doesn't change. We have already impl...

Solved
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Nina_Andres by Community Manager

Unveiling the RevEx Heroes: Your Epic Adventure Awaits!

WE'RE THRILLED to share some exciting news from Invoca’s Hero HQ! Our customer thought leadership program, previously known as "Conversation Intelligence Heroes," has undergone an exciting transformation and emerged as Revenue Execution Heroes—or as ...

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Nina_Andres by Community Manager

Invoca '24 Impact Award Finalists Announced!

 This is our favorite time of the year! No, it’s not Halloween — it’s Invoca Impact Awards! Each year, we celebrate the extraordinary accomplishments of our customers and partners. Helping our customers thrive is our number one objective, and in thi...

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epearson by Contributor Level 1

Resolved! Realtor number getting spam calls

The Commodore Management by Optima Durant Group is receiving spam calls from the Realtor Source phone number. We changed the number yesterday however, the client is still experiencing spam calls.  Can anyone assist with changing this phone number?   ...

Solved
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clientservices by Contributor Level 1

Invoca Access Key and Secret Key

I am looking to integrate my Invoca account with Agency Analytics and it is asking for both an access key and secret key from Invoca. I don't know where to find these in my account. Anyone know?

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NVL_GS by Contributor Level 1

Invoca Call Transfer and Signals

When a call to a campaign is transferred to another system, can Invoca still report on the call’s status with a rule-based signal? I’m new to Invoca and am looking at our reports. There is a column called “Signal Name”. Some calls have that “Signal” ...

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Nina_Andres by Community Manager

Invoca Hero of the Month: June

Meet @SaraBeresford, Director of Global Media at Four Seasons Hotels and Resorts!  Sara joined Invoca's Hero program after her well-deserved "Rookie of the Year" Impact Award win in 2023. Since then, Sara has been busy keeping her spot secured as a l...

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ecohe by Contributor Level 2

User Access Level vs AI Summaries

Hello,Some people in our organization have access to the AI summaries, and some do not. We think it may have to do with whether the user is set to observer vs manager. Are there any insights on what's going on here? Thank you

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