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Nina_Andres by Community Manager

The History of National Grilling Month

Don't forget to submit your recipe and/or photo for a chance to win a $200 gift card to either BBQGuys or Omaha Steaks! (Whichever you'd prefer). We will also automatically donate $25 in your name to Operation BBQ Relief, an organization that deliver...

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maria_ogneva by Community Manager

Introducing: Invoca PreSense!

We just launched a very cool new product called PreSense, which gives contact centers real-time digital data to transform the caller experience. It displays the caller's digital journey information to contact center agents in their screen pop before...

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maria_ogneva by Community Manager

How Invoca Customers Are Using Signals

Based on requests expressed by several customers, we wanted to get some folks together to discuss how they are using Signals and to promote best practices sharing. This is how the Signal Working Group was born! After the first meeting was such a smas...

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maria_ogneva by Community Manager

Invoca Impact Awards nominations are now live!

We are thrilled to announce that our beloved Summit Awards have become Invoca Impact Awards! Under this new name, we are continuing to recognize and celebrate companies that have implemented Invoca's call tracking and analytics technology to improve...

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Nina_Andres by Community Manager

Share your Google Analytics 4.0 tips!

With UA retiring, do you have any tips for folks that have not made the move to Google Analytics 4.0? Are you still planning to deploy GA 4? Share your tips in the thread below and we will donate $25 in your name to the non-profit of your choice! *Mu...

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cassandra713 by Contributor Level 2

Add 30 seconds forward and 15 seconds back button...

Hello! While listening to calls, which can be quite lengthy, it would be helpful to have a quick forward for 30 seconds or a quick backwards of 15 seconds button to skip through calls. I know it's possible to just click your mouse on the call where y...

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Nina_Andres by Community Manager

Share your Invoca Signal Strategy!

WHAT SIGNALS have you set up that have helped you segment your customers along your sales and marketing funnel? Or patient journey if you are in healthcare?  As we all know, Invoca Signals automatically detect call outcomes, conversion events, and ca...

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hadams by Employee

PACE - Washington Summit - May 21st to 23rd

Hi All, Wanted to mention this Professional Associations for Customer Engagement event coming up in May. More information is available here: The PACE Washington Summit is the annual compliance event that gives you the advant...

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Kara by Contributor Level 2

Look-up Table Success!

We recently uploaded one of the largest look-up tables in Invoca history! Over 2 million rows of data are now being used to help us make our signals even more accurate and we are able to see specific trends in reporting. Thanks Invoca!

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she11271 by Contributor Level 2

One tip I give other Invoca users, would that be?

"My tip would be is always remember your global search- Always remember that tool. That tool will help you out a lot. As far as filtering- Filtering the calls! It'll help alleviate the scrolling process because sometimes people are scared to filter m...

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Nina_Andres by Community Manager

Share your Dashboard Tips!

Spring is just around the corner and we want to hear your top tips on keeping your dashboard(s) neat and easy to read! We all know dashboards allow you to choose the key metrics that are important to you and see those insights at a glance without hav...

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