August is full of pet-celebrating holidays and Invoca is excited to celebrate with our customers and release our 4th annual “VANITY FUR” digital magazine to celebrate your pets for a great cause. (National Dog Day / International Cat Day) In exchange...
When a call to a campaign is transferred to another system, can Invoca still report on the call’s status with a rule-based signal? I’m new to Invoca and am looking at our reports. There is a column called “Signal Name”. Some calls have that “Signal” ...
I would like to test a new sales team and do not know how to randomly send the inbound calls to both sales teams. How do I do this?
Last week, we held a pretty awesome webinar with the super knowledgeable @James_McGinn, head of Paid Media at Rentokil Terminix. We discussed best ways to drive revenue with Invoca and Google Ads. James is a wealth of knowledge on all things Google ...
My favorite time of the year is fast approaching, the Invoca Impact Awards! It's a time that we get to celebrate YOUR amazing accomplishments. Please read this for more details and to submit your nominations. I can't wait to read them and to learn a...
It’s that time of year again- Invoca is “chopping it like it’s hot” and excited to celebrate National Grilling Month with our customers this July! Before we head into the most popular grilling weekend of the year, we wanted to make sure this was on...
Meet @SaraBeresford, Director of Global Media at Four Seasons Hotels and Resorts! Sara joined Invoca's Hero program after her well-deserved "Rookie of the Year" Impact Award win in 2023. Since then, Sara has been busy keeping her spot secured as a l...
Hello,Some people in our organization have access to the AI summaries, and some do not. We think it may have to do with whether the user is set to observer vs manager. Are there any insights on what's going on here? Thank you
The new AI summary feature is very helpful. What would make it more helpful is if it could be exported along with the rest of the call data for review in a spreadsheet. Is there a way to do this now/or make a feature request for such a thing?
We have amazing news to share with you! Forrester Research named Invoca a Leader in The Forrester Wave: Real-Time Revenue Execution Platforms, Q2 2024 report! And none of this would be possible without our amazing customers, who continue to use Inv...
We have a number that went offline. How can I get in touch with an Invoca rep immediately?
Become a part of Invoca's celebration of innovation! We're excited to showcase you and your team's successes. With our lightweight missions, you can easily share your insights and stories whenever it suits you. Complete missions at your own pace! S...
Meet @James_McGinn, Head of Paid Media at Rentokil Terminix! In early 2023, James became a part of Invoca's esteemed customer thought leadership initiative, the Conversation Intelligence Heroes program. Since then, he has enthusiastically showcased ...
Will Pooling Overflow calls impede SA360/Google Ad's ability to learn which ads, keywords, etc bring conversions and optimize? For example, if a call is a pooling overflow call, would google ads/SA360 still capture that data within the engines and st...
We are not able to add a new field under Marketing Data. Can you please guide us so that we can add a new field? We need the new field to integrate Invoca with HubSpot. https://drive.google.com/file/d/1JtkoyAnfPrWzicpvIbAQqNNYX4-HMRgE/view Thank you.
