CONTEXT:
- We manage multiple local service websites across the country. For each individual local website we have created a ring pool associated with the specific business phone number, and we are using it on specific website for that local service provider.
- However we also have listings for each one of these local service providers on a separate portal, directory type website for the industry. This is a different website, with a different URL.
THE PROBLEM:
- At the moment, we are using the same ring pool for the particular phone number on the local service provider website and on the directory site.
- We would like to be able to differentiate if the site generating the call is (a) the individual local service provider website or (b) the directory portal.
THE ASK / QUESTIONS:
(1) How can we identify if the call was driven by website (a) or website (b)?
(2) What mechanisms exist to be able to differentiate and tell what website is the one driving the call? If so, how reliable is that mechanism, what is the margin of error? (So we can make sense on how reliable is the data to support decision making)
(3) Is there a chance for the same number from the ring pool to show at the same time on website (a) and website (b)? If so, how can we tell that is happening? Is there anything we can do to avoid it? (such as assigning half of the numbers of the ring pool site (a) and half to site (b) )
Thank you in advanced for your help! Any assistance on this subject would be really appreciated!
All the best,
Jose
