DNI Not Always Working

[ovomero4]

Hi Team - I am seeing issues with DNI not working the majority of the time when using the main domain and adding a gclid. I tested using Invoca.PNAPI.display(), which returns a success status, but the number still doesn't change. We have already implemented using the Invoca.PNAPI.run() function on Window Loaded trigger in GTM. It would be helpful to have an extra pair of eyes from the support team to evaluate why DNI is not working consistently. Thank you! 

[maria_ogneva · Accepted solution]

Hi @ovomero4 thanks for the question! For this specific question, I'll direct you to the case portal How to submit a customer support case to send this to the support team. This is a discussion forum where you can chat with other users, but this definitely seems like a support issue.