What Is It? Invoca’s Sentiment Analysis feature detects and displays positive and negative sentiment moments in call transcripts and provides an overall caller Sentiment Score. This data is also made...
Don't have time to read? Listen to the AI podcast on the report: Artificial intelligence is rapidly transforming the customer experience, as brands race to deploy this technology across their many to...
It’s easy to assume that digital commerce has rendered calls to businesses irrelevant. Yet for many companies, especially those with high-value products and services, phone conversations remain cri...
When every dollar is critical, you can’t afford to guess. Invoca provides the clarity you need to understand the impact of your marketing across every channel so that you can identify underperforming...
The contact center isn’t what it used to be. In the early days of the online revolution, it was viewed as a cost center that played second fiddle to the drive for digital transformation. While digita...
Hot off of being named the LEADER in the inaugural Revenue Execution Forrester Wave report we are excited to share even more opportunities for you to maximize your value from Invoca. What’s Happeni...
