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NVL_GS by New Member

Invoca Call Transfer and Signals

When a call to a campaign is transferred to another system, can Invoca still report on the call’s status with a rule-based signal? I’m new to Invoca and am looking at our reports. There is a column called “Signal Name”. Some calls have that “Signal” ...

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Jfrazier by Contributor Level 1

Better Alignment With Signals For Google Ads Optimization

I’m curious to understand what signals Google can optimize against in real time and what data needs to be analyzed by us in order to set up rules or weight leads different for Google. For example, if 25% of brand calls mention scheduling issues, how ...

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amyraidel by Contributor Level 1

Lessons Learned When Building An IVR

What we've been working on is utilizing Interactive Voice Response (IVR)! We wanted a quick view for new patient calls. We're able to do that by creating an IVR. We built the keypress tree to read as new patients press 1, current patients press 2, an...

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