How do you know if your high-intent calls are being answered? What strategies have you employed to make sure those calls don’t go unanswered or get held up in your IVR? Share your high-intent caller tips in the thread below. The first 10 people who ...
Hello Invoca Community! It's that time of year; the Holidays are upon us! For many (and many in this community) it's a busy season that brings with it unique opportunities and challenges. Many of our new customers are often curious about best ways th...
What we've been working on is utilizing Interactive Voice Response (IVR)! We wanted a quick view for new patient calls. We're able to do that by creating an IVR. We built the keypress tree to read as new patients press 1, current patients press 2, an...
