Invoca Discussions
Discussions with your peers
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
3544members
1156posts

Forum Posts

Nina_Andres by Community Manager

SHARE YOUR HIGH-INTENT CALLER TIPS!

How do you know if your high-intent calls are being answered? What strategies have you employed to make sure those calls don’t go unanswered or get held up in your IVR?  Share your high-intent caller tips in the thread below. The first 10 people who ...

6080b80446ef072e1d286208_Dynamic Routing (2).jpg 6080b80446ef072e1d286208_Dynamic Routing (2).jpg
  • 2442 Views
  • 11 replies
  • 2 kudos
amyraidel by Contributor Level 1

Lessons Learned When Building An IVR

What we've been working on is utilizing Interactive Voice Response (IVR)! We wanted a quick view for new patient calls. We're able to do that by creating an IVR. We built the keypress tree to read as new patients press 1, current patients press 2, an...

  • 1671 Views
  • 2 replies
  • 4 kudos