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I have a cuid, how do I filter the calls report to find this call for me?

cpastula
Contributor Level 1

I have a cuid for a call to listen to. I go to reports --> Calls and then what filter do I use to search by cuid?

1 REPLY 1

kihanala
Employee
Employee

Hi @cpastula "CUID" sounds like a custom marketing data field unique to your account. Below are two ways to filter calls by CUID. Also, linking our reporting overview guide.

Option 1:

  1. Navigate to your marketing dictionary to find the Friendly name associated with this field. Make note of the Friendly Name.
  2. Go to the Calls report.
  3. Drill down into "Edit Columns" and choose the Friendly name corresponding to "CUID".
  4. Select "Done".
  5. Search for the column in reporting.

Option 2:

  1. Navigate to your marketing dictionary to find the Friendly name associated with this field. Make note of the Friendly Name.
  2. Go to the Calls report.
  3. Click on the Blue Plus (+) icon beside the date filter.
  4. Search for the Friendly name corresponding to "CUID".
  5. Click "Apply".