In your Invoca account, you can use a feature called Signal AI to automatically recognize insights in your phone calls to report success events — such as when a purchase is made — in real-time. To train your Signal AI to recognize those insights, you must provide sample recordings of already-completed phone calls, along with records of whether your signal events did or did not occur in these calls.
Your Invoca account may be set up to automatically record phone calls driven to you using Invoca promo numbers. If available, we recommend you use your Invoca recordings to train the accuracy of your Signal AI. However, you are also able to upload recordings of your phone calls from a third-party system, such as your call center. You might want to import your phone calls if:
In these situations, you can follow these directions to upload a spreadsheet to your Invoca account with links to all your call recordings — and records of your success events.
Now that you have your call recordings and outcomes well organized and easily accessed, you can follow the next steps to upload this data to your Invoca account.
Congratulations, you’ve just uploaded call recordings to your Invoca account, along with the ground truth data necessary to train your Signal AI! If there weren’t any errors in your file upload, you’ll see a status bar showing the progress of your upload. If our system finds errors in your upload, you can use the previewer to review and fix those errors. Otherwise, click to proceed with processing.
Upon successful completion of processing, you will see your Signals created and trained when you drill into each AI Signal. Equipped with data from your business, your Signal AI can now get to work identifying patterns in your phone calls. You can also view the accuracy rate as well from this interface — the accuracy range accuracy range of your Signal AI will improve the more calls you include in your Signal AI, so keep scoring more phone calls for the best real-time insights!