Contents of this Article
- General Overview
- Invoca Plans Eligible for AI Call Summaries
- Different Paths to View AI Call Summaries in Invoca
- Disable AI Call Summaries
General Overview
AI Call Summaries provide a concise but detailed summary of your calls received, while highlighting essential caller insights such as caller intent, interest, outcome, and other useful metrics to optimize the data captured.
This capability will reduce the amount of time spent reading an entire transcript, and provide you with a pointed overview of the most important aspects of the call.
Invoca Plans Eligible for AI Call Summaries
The Call Reports window displays the AI Summary feature to customers who have the IFM Signal AI Gold and/or the IFCC plans.
The Call Review Console displays the AI Summary feature to customers who have the IFCC plan.
|
Invoca Plans |
Call Reports |
AI Summaries |
Call Review Console |
|
IFM (Signal AI Gold) |
✅ |
✅ |
n/a |
|
IFCC |
✅ |
✅ |
✅ |
Different Paths to View AI Call Summaries in Invoca
Call Review
The Call Review console enables you to view details associated with specific data you can filter by dates, signals, comments, etc. in reference to your calls. The AI Summary is conveniently located in the Call Review console window. You can also click the call you want to review directly to view the AI Call Summary in more detail.
Calls Reports
The Calls Reports window displays the AI Summary that contains a detailed overview of the call in the section that contains Analysis, Call Info, and Comments.
Navigation Bar in Calls Reports
Select Reports located in the Invoca navigation bar, and then select Calls. Set your desired filters, and the AI Summary tab will appear on the right side of the page in the bar next to the Comments, as displayed in the image above.
Disable AI Call Summaries
There is an option to opt out of AI Call Summaries in Invoca. If your package includes AI Call Summaries and you’d like to disable it, reach out to your Invoca CSM or success@invoca.com.
