This article describes a set of features in open beta, and details of these features may be subject to change. Please contact your Customer Service Manager if you'd like to participate in this beta.
Industry Signals are a set of Signals we've built for 11 different business types to identify calls with key events, indicators, and conversions we think will be relevant to your organization.
While our Signal AI uses machine learning to analyze your own phone calls over time to deliver personalized insights, Industry Signals utilize keyword spotting technology based on extensive research determining what phrases are most relevant to your industry. Because of this, they can start gathering insights on your Invoca phone calls right away.
If you use Invoca for one of these business types and don't have access to Industry Signals in your Invoca account, click the Contact Support button at the bottom of this article to get in touch with our friendly Customer Success team to discuss activating and purchasing this feature.
Industry Signals are pre-built with hundreds of key words and phrases that signify both caller intent and call outcomes. With Industry Signals enabled, whenever a relevant phrase is spoken during one of your phone calls, Invoca will mark that your Signal was met during that call. For example, if your organization is in the Dental industry and your caller says the phrase "can't wait", that call will be marked as True for the “Time Sensitive” Industry Signal. You'll then be able to view your “Time Sensitive” calls in your Invoca reports and dashboards to make sure you follow up with the caller in a timely manner.
Industry Signals are particularly useful as the first step in your conversation intelligence journey with Invoca. After some time, you might find that you need additional Signals tailored more particularly to your organization — such as choosing new Keyword Spotting phrases to use for your Signals, or analyzing your full call history for useful patterns using Signal Discovery.
Your Industry Signals will be activated by the Invoca team and will appear under the “Manage Signals” option on the Invoca platform. You then decide which Signals to push active--one or more or all of them. While your Industry Signals are active, you can pause those Signals at any time. This will stop new phone calls from triggering your Signal without jeopardizing your historical call records for that Signal, and you can unpause the Signal at any time to restore full functionality. See our guide to pausing Signals in Basic Knowledge: Signals to learn more.
You can also lightly adjust the phrases Invoca will include as part of your Industry Signal. Here's how:
Save your changes to your Signal. If you paused your Signal before making edits, go back to our guide in Basic Knowledge: Signals to unpause it!
Invoca offers the following Industry Signals: