When building a call treatment for your Invoca campaign , you may notice that some voice prompts — those associated with interactive keypress menus — play twice for your customers by default. This is common behavior, as it allows callers another chance to hear all your options if they missed something. However, if you want to change your call treatments to play these prompts only once, click the "Contact Support" button at the bottom of this article to fill out a support ticket requesting this change, and our friendly Customer Success team will be happy to assist you.
Only the following call treatment prompts play twice by default — these are the prompts that will be affected if you make this change:
- Ask a question
- Ask a series of questions
- Check a condition
Voice prompts from other call treatment nodes already only play once by default, an are not affected.
