While you're creating an Invoca campaign, you can set open hours during which your call center is open and your campaign can receive calls. Outside of those hours, Invoca will still swap phone numbers on your landing pages, track calls, fire signals and integrations, and everything else you expect from Invoca.
You can use your active hours to segment calls and mark calls for follow-up — especially useful if you want to identify and track missed opportunities to recover lost sales. To change your campaign's hours, follow these steps:
Modifying a Campaign's Hours of Operation
- Log in to your Invoca account. In the sidebar menu, click Campaigns, then select Manage Campaigns.
- In your list of campaigns, click on the campaign whose hours you want to modify.
- Scroll down to that campaign's Hours section and click Edit.
- In the "Step 3: Hours" panel, click Set Hours, then change the campaign's hours to whatever times you need. You can also click "Expand" to edit by weekday. When you're finished, click Done.
That's it! Your new hours will go into effect right away. If you use your active hours as a condition for Payouts, all publishers associated to this campaign will receive a Performance marketing email notification. However, your publishers will not be notified if you use your campaign's active hours as a condition in your campaign's call treatment.
