Invoca

SymptomsA Smart Alert has been configured, but when calls meet the required conditions, no alert is sent.ResolutionAre there any Smart Alert conditions that are fulfilled after the call?Smart Alerts only work with conditions that are present at the s...

Applies ToWebhooksIntegrations AnswerThe webhook will have the customized behavior of the integration based on the OAuth credentials used. Additional InformationFor example, if you utilize a GCM OAuth credential, it will automatically filter out call...

SymptomsThe Five9 Calls in Progress API connector is configured as instructed by the Invoca documentation, but no calls or call data are being returned from the Calls in Progress API.The phone number mapped to the Call.DNIS variable in the Five9 quer...

SymptomsReal-Time webhook response shows an Invalid IDThe Invalid ID matches the campaign ID setup in the networkPreviously cloned bundled campaignApplies ToReal-Time routingResolutionYou can fix the setup by editing the round-robin IVR node to inclu...

Applies ToInvoca Tag AnswerCurrently, there is no way to prevent logging with the website console. Additional InformationHere is an example of what type of logs can be captured in the console:“Invoca 4.32.0: Could not run because requiredParams were ...