SymptomsAn error appears after inputting an international address, stating, "The address provided can't be validated."Applies ToDirect Phone NumberResolutionIf the address provided gives the user trouble, try inputting a different international addre...
SymptomsYou are using the "Ask for Number Input" node in a campaign call treatment and have selected the Question Type, "Zip Code."After a caller inputs their 5-digit zip code, there is a long pause (over 5 seconds) before moving on to the next node....
SymptomsNumbers don't display within the webpage source codeNo numbers appear when running Invoca.PNAPI.display()Applies ToDestinationsResolutionA couple of resolutions to consider. If numbers are being found on certain web pages consider using URL E...
Symptoms"Something unexpected occurred, please try again." appears in the top right-hand corner after saving a new destination to a campaignApplies ToCampaign Management ResolutionThe error likely appears due to reaching the dynamic number limit on y...
SymptomsYou see the following error when attempting to activate a pending campaign: undefined method 'empty' for nil:NilClass . Applies ToCampaigns that are in the "paused - pending" status.ResolutionEnsure that campaign is not archived. Be sure ...
SymptomsError is received when trying to clone an advertiser campaign Example error: Applies ToAdvertiser campaignsResolutionContact Support with the campaign you'd like to cloneCauseThis error can be caused by a connection timeout due to the size o...
SymptomsCaller experience is negatively impacted by a 4+ second delay after entering their zip code in the "Ask for number input" node and the IVR reaching the next node.Applies ToCustomers using the "Ask for number input" node with the Question Type...
