SymptomsTwo calls from one person relativity close togetherThe first call would receive the transfer disposition instead of the last callCalls reports are missing Agent, Name, Five9 TSA name fields, &, etc.Applies To-Five9 Integration ResolutionImple...
Symptoms-In certain instances, call recordings links won't sync over to your Salesforce instance-Issue is sporadic & doesn't affect every call. Applies To-SalesforceResolutionIf you have a custom flow on the Invoca call log, please look at the Invoca...
SymptomsAfter following the instructions in Section 1 of the Adobe Analytics Integration Installation and User Guide you are not seeing the Adobe Experience Cloud Visitor ID being captured in the attribution of your selected Marketing Data Field.Appl...
SymptomsInvoca's Salesforce managed package, version 5.5 has different functionality than previous versions (version 5.3 and lower) - Version 5.5 utilizes SOQL (Salesforce Object Query Language) to match all phone fields to the caller ID on all objec...
SymptomsError is received when trying to deactivate a Google Ads integration. Example Error: {"ad_account_id":"12345678901", "integrated":true, "errors":{}}Applies ToGoogle Ads IntegrationNetwork-level IntegrationProfile-level IntegrationResolutio...
SymptomsInvoca fields not populating on lead record despite correct field mapping in Invoca Admin Applies ToSalesforce Package (all versions)Field mapping configuredPre-Transfer webhook selectedResolution Remove field mappings that are not availab...
SymptomsRequests to Google Campaign Manager are not receiving 200 Success responses and therefore call conversions is not successfully appearing in GCMIn the integration logs, the following error can be found within the response body within the deliv...
SymptomsUser sees a 403 error when attempting to log into the Invoca platform via SAML/SSO.The error message included with the SAML response read, "Contact phone number can't be blank, Contact phone number Invalid" (SSO debugger needed to read error ...
SymptomsThe Invoca Salesforce Managed package shouldn't take longer than 5 minutes to install. When the installation takes longer than 5 minutes, it's likely due to an error while downloading.Applies ToSalesforce Sales Cloud managed package download ...
Symptoms-Offline Conversions aren't being uploaded into Bing even though goals are set up within Bing-When configuring the goals within Invoca error appears:“the conversion goal with the same name already exists for the customer”. -last failed respon...
Symptoms- Conversion Events aren't populating in GA4 reporting-204 successes in Invoca logsApplies To-GA4Resolution1. Validate the event names match in Invoca as well as GA42. If the customer is using custom parameters, ensure that those parameters e...
