Symptoms
- GCE calls missing Google click IDs
Applies To
- Google Ads
- Migrated customers from Dialogtech to Invoca
Resolution
If all the Google Ads settings are confirmed to be correct, such as the call forwarding settings and the correct permissions. Numbers will need to be "soft deleted" from the Dialogtech platform before the numbers go live on Invoca.
Cause
Google will not report or send back Ads information if two entities in this instance (Dialogtech & Invoca) both claimed the GCE number at the time of migration.
Additional Information
Invoca for Google Ads: Adding Invoca to your Google Call Extensions
