Question Variations
- Why are calls not adhering to the Campaign IVR treatment?
- What could be causing calls to bypass the Campaign IVR treatment?
Applies To
- Campaigns
- IVR Call Treatment
Answer
If the network isn't routing via a lookup table or static marketing data, check to see if the number is customized at the promo number level. If numbers are customized, they can follow a separate IVR call treatment from the main campaign.
Another way to check if it is customized is to see if the promo number is the "Campaign Name" when looking at the destination number on the Manage Promo Numbers page.
Additional Information
To get to settings for individual numbers from 'Manage promo numbers' on the network, select the three-dot 'Actions' button, then select 'Customize.'
