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InvocaKnowledge by Community Manager

Does the Calls in Progress API have a Rate Limit?

Question VariationsWhat is the rate limit of the Calls in Progress API?What is the rate limit of the PreSense API?Applies ToCustomers wishing to use the Invoca Calls in Progress API to retrieve real-time call data.AnswerThe Calls in Progress API does...

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InvocaKnowledge by Community Manager

Can Call Transcripts be Accessed Through the Transactions API?

Question VariationsWhich API can I pull call transcripts from?Applies ToCustomers who want to access call transcripts through an API call.Customers looking to add call transcripts to the data that they are pulling from Invoca via API.AnswerWhile call...

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InvocaKnowledge by Community Manager

How can I activate a campaign via API?

Question Variations Can I utilize an API to switch a campaign to live? Which API can I use to update campaign settings? Applies ToNetwork APIAnswerAdvertiser Campaigns can be managed using the Network API. In addition to creating, updating, and show...

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InvocaKnowledge by Community Manager

What is the fuzzy matching success rate for signal API?

Applies ToSignal APIAnswerThe level of accuracy achieved will depend on the specific data and parameters provided by the customer when using the signal API. For higher accuracy, customers have several options: Scoping down to an advertiser or campaig...

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InvocaKnowledge by Community Manager

Can I Modify a Call Record Before the Call Ends

Question VariationsCan I Send an API Call Before Hang UpCan I Add Marketing Data To A Call Before It EndsApplies ToClients using Invoca APIsClients using Signal APIAnswerNo. A call record is created after the call ends. As a result, APIs can only be ...

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InvocaKnowledge by Community Manager

What Data Is Necessary to Identify an Invoca Call Record via API

Question VariationsWhat is required for API callWhat fields are required for Signal APIWhat fields are required for Transactions API  Applies ToClients wishing to use APIs to edit or retrieve specific call recordsAnswerFor an API call to identify a ...

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InvocaKnowledge by Community Manager

Why are there duplicate transaction IDs for the same call?

Question VariationsWhat is the reason behind duplicate transaction IDs occurring for the same call?How do duplicate transaction IDs happen for the same call?Can you explain why there are duplicate transaction IDs for the same call?What causes duplica...

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