Question Variations
- Which API can I pull call transcripts from?
Applies To
- Customers who want to access call transcripts through an API call.
- Customers looking to add call transcripts to the data that they are pulling from Invoca via API.
Answer
While call recordings can be accessed through the Transactions API, transcripts can be accessed via a separate API call to the Invoca Transcript API (also known as the Call API). This API Uses the Call Record ID to match to the desired call transcript.
Additional Information
Instructions on how to access the Transcript API can be found in the Invoca Developer Docs.
