Question Variations
What is the maximum character limit I can add in the "Check a condition" field in the call treatment?
Applies To
Call Treatment, IVR, Campaign
Answer
The maximum character limit is 400. You will run into a error message when trying to add too long texts in the text area for "Check a Condition".
![](https://invoca.my.salesforce-sites.com/AccessImage/servlet/rtaImage?eid=ka0UT00000064VZ&feoid=00N4u000004AOF3&refid=0EMUT000003iJ6r)
If you need to use multiple conditions, an alternative approach is to utilize a signal and the "Signal met" option. Create a signal that evaluates multiple conditions, and then use that signal to check a condition in the IVR. Select "Signal met" for "Add condition" and choose the appropriate signal.