Question VariationsA customer needs to get a secret access key in addition to an Invoca API key for an application integration.Applies ToApplications that require a secret access key in addition to an API key.AnswerWe do not support Oauth 2.0 applica...
Question VariationsWhat happens when the Send Dashboard PDF to users added.." is checked?Applies ToDashboard ReportsAnswerWhen this box is checked it will include every new user added to Invoca for the new scheduled report. Additional InformationHow ...
Question VariationsWhat steps can I take to prevent data from being sent to Google Ads?How do I halt the flow of data into Google Ads? Applies ToGoogle AdsAnswerRemoving the conversions within the integration or through Google Ads will stop the dat...
Question VariationsIs it possible to pass call data directly from Google Call Extensions to SA360?Can Google Call Extensions seamlessly integrate and share call data with SA360?Does the integration between Google Call Extensions and SA360 support dir...
Question VariationsThe numbers on an Unbounce website don't swap.Applies ToWebsites utilizing Unbounce.AnswerInvoca and other call tracking software doesn't work with Unbounce. The page owner may be able to add code as a workaround. This discussion o...
Question VariationsWhat is a reserved ringpool number?Applies ToRingpools number marked reserved".AnswerReserved ringpool numbers are used for attribution tracking only if all "Pooling" phone numbers are in use when a phone number is requested. Nu...
Question VariationsWhat impact does changing the campaign ID in an Invoca campaign have? Will we lose historical data or campaign settings?Applies ToAny Invoca platform campaign.AnswerAny API calls or deliveries made using the campaign ID as well. Ot...
Question VariationsWhat do Microsoft (Bing) Ads error codes mean?Applies ToError codes for failed data deliveries.Additional Information1. {:error=>"Invoca can only support 'Personal account' authentication. Please visit the following link for more i...
Question VariationsWhich API can I pull call transcripts from?Applies ToCustomers who want to access call transcripts through an API call.Customers looking to add call transcripts to the data that they are pulling from Invoca via API.AnswerWhile call...
Question VariationsWhat data can be accessed through the Calls in Progress API without PreSense?What is the Exact Match use case of the Calls in Progress API?Applies ToCustomers needing to link the Call Record ID or Transaction ID to calls in their t...
Question VariationsCan Destinations be turned on for one profile but not another?If Destinations is enabled, will it be enabled for all profiles and campaigns?Applies ToCustomers with or considering the Destinations feature.AnswerWhen the Destination...
Question VariationsHow should I replace my existing SA360 integration with a new version?How do I switch my SA360 integration between agencies?What's the best way to migrate my SA360 integrationApplies ToStandard implementations of Invoca's SA360 int...
Question VariationsWhat does the error message "The click ID or call is associated with an Ads account you don't have access to" mean in Google Ads?Can you explain why I am encountering the error "The click ID or call is associated with an Ads accoun...
Question VariationsCan Invoca run 2 Tags on the same page?If 2 Tags are on the same page, can custom code be used to determine which Tag runs?Applies ToCustomers with affilites who are also Invoca customers.Customers using multiple Tags.AnswerInvoca...
Question VariationsHow does resetting the Attribution Cache impact the customer journey?Applies ToInvoca TagAnswerData collection will start fresh if any of the parameter names are present in the URL query string when the Invoca Tag loads on your web...
Question VariationsIs it Best Practice for a Call Treatment to Route a Call to a Separate System and Then Back to an Invoca Campaign?Can an Invoca call that was Routed Away from Invoca be Routed back to Invoca?Should Calls that are Routed to Invoca f...
Question VariationsWhat information does Invoca provide to Google Ads regarding Call Extensions?How does Invoca's reporting work with Google Ads Call Extensions?Applies ToGoogle AdsGoogle Call Extension AnswerSince Google is already reporting call co...
Question Variations When will a call timeout?How long can an Invoca phone call last? Applies To Inbound Phone Calls to the Invoca Platform Answer All Inbound Phone Calls to the Invoca Platform will timeout after a three-hour period. This setting is a...
Question VariationsDo Real-Time Routing webhooks support nested XML format?What parameter names can be used in a Real-Time Routing webhook using XML format?Applies ToReal-Time Routing WebhooksAnswerWhile Real-Time Routing webhooks do support XML form...
Question VariationsCan Real-Time Routing webooks capture nested variables from the Response body?How do I capture nested variables in a Real-Time Routing webhook?Applies ToReal-Time Routing webhookAnswerReal-time routing webhooks can capture variable...
