Question VariationsDo you need to delete RingPools prior to archiving a campaign?Applies ToPaused campaigns with RingPoolsArchived campaigns with RingPoolsAnswerRingPool numbers will be reclaimed if a RingPool is deleted, but simply pausing or archiv...
Question VariationsIs it possible to use wildcards in a lookup table?How do wildcards work in a lookup table?Applies ToLookup tablesCustomer package includes lookup table functionalityAnswerLookup tables can use wildcard functionality in the primary ...
Question VariationsWhat is a Custom Challenge Prompt?How can you test a Custom Challenge Prompt?What is required for an effective Custom Challenge Prompt?What happens when a caller doesn't pass the prompt? Applies ToCall Treatment Tree FeaturesA...
Question VariationsCan the type of a Syndicated campaign be updated to Advertiser Direct or Affiliate Promotion?Applies ToAdvertiser Campaigns created as Syndicated Promotion type with joined publishersAnswerIf the Syndicated campaign has Publishers ...
Applies ToS3 Data DeliverySFTP Data DeliveryAnswerSnowflake is not considered a “supported” integration and Invoca cannot send data directly to a Snowflake environment. However, an SFTP or S3 data delivery are supported workarounds and can be used t...
Question VariationsWhat is the reason behind duplicate transaction IDs occurring for the same call?How do duplicate transaction IDs happen for the same call?Can you explain why there are duplicate transaction IDs for the same call?What causes duplica...
Question VariationsWhich specific permissions must be granted to Invoca Salesforce users?Can you list the required permissions for Invoca Salesforce users?What are the necessary permission settings for Invoca users in Salesforce?Could you provide me ...
