Question Variations When will a call timeout?How long can an Invoca phone call last? Applies To Inbound Phone Calls to the Invoca Platform Answer All Inbound Phone Calls to the Invoca Platform will timeout after a three-hour period. This setting is a...
Question VariationsDo Real-Time Routing webhooks support nested XML format?What parameter names can be used in a Real-Time Routing webhook using XML format?Applies ToReal-Time Routing WebhooksAnswerWhile Real-Time Routing webhooks do support XML form...
Question VariationsCan Real-Time Routing webooks capture nested variables from the Response body?How do I capture nested variables in a Real-Time Routing webhook?Applies ToReal-Time Routing webhookAnswerReal-time routing webhooks can capture variable...
Question VariationsCan you explain why "not_found" is showing up in the Google Analytics Client ID field on my reports?What does it mean when the Google Analytics Client ID is labeled as "not_found" in my reports?Applies ToGoogle Analytics 4Calls Rep...
Question Variations Can I utilize an API to switch a campaign to live? Which API can I use to update campaign settings? Applies ToNetwork APIAnswerAdvertiser Campaigns can be managed using the Network API. In addition to creating, updating, and show...
Question VariationsDo API tokens belong to the user who pulled them or the Organization?Applies ToInvoca API tokens pulled from the UIAnswerAPI tokens belong to the organization, not the user that created the token. Therefore if a user leaves the com...
Question VariationsThe numbers in a pop up window aren't swapping, but the other numbers on the website do.Applies ToNumbers located in a pop up window.AnswerPop up windows are often part of third party applications, and run on a different "thread" t...
Question VariationsWhat is the max limit on the amount of data fields that can be sent in an Adobe Analytics Classifications data delivery?Will sending more than 30 data fields in and Adobe Analytics Classifications data delivery cause it to error?Ap...
Question VariationsHow accurate are the missed opportunity signals? Applies ToMissed Opportunity SignalsReportingAnswerSignal accuracy, i.e not answered, answered, can range from 90% - 95%.Additional InformationThe accuracy of our system isn't auto...
Question Variations Are post-call webhooks triggered with every call? Do post-call webhooks activate for each call? Do post-call webhooks get triggered on all calls?Applies ToWebhooksDeliveriesAnswerIf all calls is the firing condition a call record ...
Question VariationsPooling calls are in reporting, but have no Marketing Data values captured for any dynamically captured parameters defined in the Invoca Tag.Applies ToInvoca TagAnswerThese are most likely Out of Session calls - calls to RingPool n...
Question VariationsIs Custom Code Needed to Route to Different Campaigns?Can the Invoca Campaign ID be Set by a Lookup Table?Applies ToCustomers who want to route to different campaigns based on specified conditions.AnswerLookup Tables cannot be used...
Question VariationsWhat values are expected by Adobe Analytics for Signals in a Data Sources FTP delivery?Can Yes/No or True/False be sent as Signal values in and Adobe Analytics Data Sources data delivery?Applies ToCustomer's setting up an Adobe Ana...
Question VariationsWhat are the potential reasons for Google Click IDs to be duplicated?Why do Google Click IDs sometimes appear duplicated?Applies ToReportingGoogle AdsAnswerA gclid can be associated with different callers if the number that User A ...
Question VariationsWhat could be causing the difference between my Transaction API data and Invoca Reports?What might explain the discrepancy I'm observing between the data from my Transaction API and the information in Invoca Reports?Applies ToTrans...
Question VariationsCan you explain what happens when allDataReset: true is set? Does it reset all data associated with the Invoca session and replace it with the values from the same request?"Could you clarify whether setting allDataReset: true in an...
Question VariationsHow does the Invoca Call Ingestion system store call recordings?Applies ToPresense Customer's.Customer's interested in Invoca's Call Ingestion SystemAnswerInvoca has two options for external call ingestion: The first option is via ...
Question Variations"What are static and overflow call session parameters, and how are they defined in GA4?Applies ToGoogle Analytics 4AnswerWhen checkbox to Include events from "static" and "overflow" numbers, only check the box if you want to report...
Question VariationsAre pre-transfer webhooks triggered with every call?Do pre-transfer webhooks activate for each call?Do pre-transfer webhooks get triggered on all calls?Applies ToWebhooks Deliveries AnswerFor the pretransfer webhook to fire, the co...
Question VariationsWhy can't affiliate reporting users able to see marketing data fields set by the network? Can Affiliates not see Marketing data in reporting? Applies ToReporting, call report, marketing data filed, affiliate reporting users, affili...
