Applies ToCustomers would like to apply marketing data attribution(Signals or Marketing Data) to multiple call reports in one request.AnswerThe Signal API facilitates the application of Signals and/or Custom Data Fields to specific calls (transactio...
Applies ToInvoca TagAnswerCross sub-domain tracking: SupportedInvoca stores all visitor session data in cookies set at the second-level domain (e.g., *.invoca.com).Visitor data will be retained when navigating across sub-domains within a given domain...
Question VariationsCan the Invoca tag detect the U.S. number with or without the country code? When numbers swap, will it retain the original formatting?Applies ToInvoca TagAnswerInvoca employs a phone number normalization process to ensure uniformit...
Applies ToCustomers may find that some ad blockers keep the Invoca tag from running and capturing the dynamic marketing data attribution. AnswerAd Blocker Functionality and Impact on Invoca:Ad blockers operate in two main ways to combat intrusive ads...
Question VariationsCan you provide information about the timing delay between sending signals/transactions and Google Ads' receipt and handling of them?What is the latency between sending signals/transactions to Google Ads and their processing?Applie...
Applies ToWebhookMarketing DataSignalsAnswerLitify is not considered a “supported” integration. However, a webhook can be utilized to pass Invoca data to a Litify endpoint. Additional InformationLitify will need to provide the endpoint A post-call we...
Applies ToCustomers can utilize the Tag Wizard in order to add specific phone numbers to either replace or block.AnswerThere are no limitations on the maximum number of phone numbers that can be added to the 'Ignored Numbers' or 'Numbers to Replace' ...
Question VariationsCan I Add An Overflow Number to an Existing DestinationCan I Change Settings on An Existing RingPoolDoes Changing Settings Affect Existing RingpoolsApplies ToNetworks using DestinationsNetworks with RingPools Lacking Overflow Numbe...
Question VariationsWhat is required for API callWhat fields are required for Signal APIWhat fields are required for Transactions API Applies ToClients wishing to use APIs to edit or retrieve specific call recordsAnswerFor an API call to identify a ...
Question VariationsHow many retries does the Salesforce webhook attempt before it fails completely.Applies ToSalesforce v5.5 and laterAnswerThere will be 3 total attempts in one minute intervals. If the webhook fails after the 3rd attempt (i.e. 3 min...
Question VariationsIs there a way to persist attribution when a user navigates from one domain to another?Applies ToInvoca TagAnswerThe short answer is that Invoca does not support cross domain tracking. However, the customer can add a parameter to...
Applies ToWebhookMarketing Data SignalsAnswerStack Adapt is not considered a “supported” integration. However, a webhook can be utilized to pass information from Invoca to Stack Adapt.
Applies ToCustomers have vanity numbers on pages and they don’t get swapped.AnswerThe Invoca Tag has the ability to detect numbers on the page in different formats, including XXX-XXX-XXX or XXX.XXX.XXX, as long as they are composed of 10 or 11 digits...
Question Variations1. How accurate is the match rate for receiving gclids with Google call extensions?2. Can you provide information on the accuracy of the match rate for gclids with Google call extensions?3. Is there a standard match rate for receiv...
Question VariationsIs it possible for the Facebook app to establish a connection at a publisher level?Does the Facebook app have the capability to connect with publishers?Applies To-Facebook IntegrationAnswerThe tile integrations can only be set up a...
Applies ToCustomers can leverage the Transaction API to access call report data. Within the response, customers can find detailed information about each call, along with its associated data and signals. Certain data entries may display "Many Signals"...
Question VariationsAre there any consequences to moving a GA integration from network to profile level?Should my GA integration be at the network or profile level? Applies ToNetworks with Google Ads integrations and considering moving from one leve...
Question VariationsDo you need to delete RingPools prior to archiving a campaign?Applies ToPaused campaigns with RingPoolsArchived campaigns with RingPoolsAnswerRingPool numbers will be reclaimed if a RingPool is deleted, but simply pausing or archiv...
Question VariationsIs it possible to use wildcards in a lookup table?How do wildcards work in a lookup table?Applies ToLookup tablesCustomer package includes lookup table functionalityAnswerLookup tables can use wildcard functionality in the primary ...
Question VariationsWhat is a Custom Challenge Prompt?How can you test a Custom Challenge Prompt?What is required for an effective Custom Challenge Prompt?What happens when a caller doesn't pass the prompt? Applies ToCall Treatment Tree FeaturesA...
