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InvocaKnowledge by Community Manager

Will Invoca route to another Invoca phone number?

Applies ToIVR Call Routing Answer Invoca will not route customer calls back to another Invoca number. The IVR will skip to the next node of the IVR. Additional InformationUnless it’s a syndicated number or the network has a specific brand-to-brand sy...

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InvocaKnowledge by Community Manager

Can SFTP files be resent?

Question Variations1.) Can data delivery files be resent? Applies ToData Deliveries AnswerUnless Invoca caused an issue that caused the data delivery not to be sent to the estimated location, we are unable to resend/backfill any previous data deliver...

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InvocaKnowledge by Community Manager

Does the Calls in Progress API have a Rate Limit?

Question VariationsWhat is the rate limit of the Calls in Progress API?What is the rate limit of the PreSense API?Applies ToCustomers wishing to use the Invoca Calls in Progress API to retrieve real-time call data.AnswerThe Calls in Progress API does...

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InvocaKnowledge by Community Manager

Can Calls Bypass the IVR Based on Certain Data?

Question VariationsCan we set it to bypass the IVR when it has a certain calling page?Applies ToCampaign, Call TreatmentAnswerIn a Campaign Call Treatment, you can establish conditions using "If" and "then" to verify specific data using AND, OR, or N...

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InvocaKnowledge by Community Manager

Why is there no location information for UK mobile numbers?

AnswerUK mobile phones do not have location data tied to them like stationary landlines in the UK. Unlike US area codes on mobile numbers, UK mobile phones do not have area codes to tie a number to a specific geographic region. This is why there is n...

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