Question Variations
- What could be the reasons for the discrepancies between my call counts in Adobe Analytics and what is reported in Invoca?
- How come the call counts in Adobe Analytics don't match the numbers reported in Invoca?
Applies To
- Adobe Analytics
- Adobe Data Deliveries
- Adobe Pretransfer webhooks
Answer
If you have a pretransfer webhook configured within your account. The webhook will only fire if the call is transferred to the destination number. Calls can get hung up in the Invoca IVR, and the event will not be reported to Adobe. If you are following up by sending data via Adobe data deliveries, if the call sent over doesn't have a transaction ID to reference, Adobe cannot log the data source information.
This can lead to a discrepancy between what you see in Adobe, and what is reported in Invoca.
