Question Variations
Why can't my agent view their Agent Voice ID enrollment email?
Applies To
Agent Voice ID
Validsoft
IFCC
Answer
- Check the correct email, and have the agent check their spam filter
- Delete agents from ValidSoft Portal and re-enroll them.
- Login to the Validsoft portal: https://invoca.validsoft.cloud/admins
- Click on Agents on the left-hand side
- View Agents email address. Edit, delete, add new agent from this screen
![](https://lh7-us.googleusercontent.com/docsz/AD_4nXdut1vxgTYM15SomamKPlFlkBt_CFbi2cHIILUvJbY5q-jvYAmtkem8MEEZQ5ddpHCr10_LUh4Z76bNBbLl4cFrMBGn9GHhsLxG-jC3KPlk53fC_mp3a15X6-js7sVkk5N6nX5OHmav86zqzdGMvoSSRac?key=jTyyng0yOK6D9cb3hz4bXA)
- Did Steps 1 & 2 not resolve it?
- No - Submit an Invoca Customer Support Case via the Case Portal