What do I do if an agent didn't get the enrollment email for Agent Voice ID?

[InvocaKnowledge]

Question Variations

Why can't my agent view their Agent Voice ID enrollment email? 

Applies To

Agent Voice ID
Validsoft
IFCC

Answer

1. Check the correct email, and have the agent check their spam filter
2. Delete agents from ValidSoft Portal and re-enroll them.
   1. Login to the Validsoft portal: https://invoca.validsoft.cloud/admins 
   2. Click on Agents on the left-hand side
   3. View Agents email address. Edit, delete, add new agent from this screen
       

 

3. Did Steps 1 & 2 not resolve it? 
   1. No - Submit an Invoca Customer Support Case via the Case Portal