Question Variations
Do Real-Time Routing webhooks support nested XML format?
What parameter names can be used in a Real-Time Routing webhook using XML format?
Applies To
Real-Time Routing Webhooks
Answer
While Real-Time Routing webhooks do support XML format, please note that the response body cannot contain nested elements. Additionally, make sure to include the following parameters in the request for the webhook to capture the values.
This article will provide more information on how to set this up: https://community.invoca.com/t5/webhooks/using-real-time-routing-webhooks-to-include-invoca-data-wit...
Additional Information
Below is an example of a response body that won't successfully capture the data:
The 'id' and 'number' values won't be captured and sent downstream for use in marketing data fields or IVR because the XML response body is nested. Additionally, it's important to note that 'id' and 'number' are not supported parameter names in the Special Key Name list."
