Custom Challenge Prompt Overview

[InvocaKnowledge]

Question Variations

1. What is a Custom Challenge Prompt?
2. How can you test a Custom Challenge Prompt?
3. What is required for an effective Custom Challenge Prompt?
4. What happens when a caller doesn't pass the prompt?

Applies To

• Call Treatment Tree Features

Answer

1. Once the call is connected to Invoca, a fraud model analyzes audio cues to see if a caller is a human or a robot. Challenged callers hear a default or customized prompt saying, “Thank you for calling. Press N to continue,” where N is a number from 2-9 randomly generated for each call.
   1. Message can be customized
   2. Only callers who are suspected of spam will be challenged
   3. Lasts 4 seconds
   4. Non-fraudulent callers will hear normal ringing during this period
2. To test a custom challenge prompt, say a random verbal queue within the first few seconds of a test call, our AI model may assume you are spam and prompt you with a custom challenge
3. "Press 5 to continue" must be included in your recorded message
   1. Press 5 is the default keypress for recorded messages
   2. Callers who fail to press a key will be disconnected
4. Valid callers that pass the challenge connect directly through to Invoca.
   1. If fraud is detected,  the call is dropped
   2. Transaction is not reported on your Invoca platform.
   3. A call's time in the fraud detection system (before connecting) is never billed.

Additional Information