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06-12-2023 10:57 AM - edited 08-10-2023 06:43 AM
Question Variations
- What is a Custom Challenge Prompt?
- How can you test a Custom Challenge Prompt?
- What is required for an effective Custom Challenge Prompt?
- What happens when a caller doesn't pass the prompt?
Applies To
- Call Treatment Tree Features
Answer
- Once the call is connected to Invoca, a fraud model analyzes audio cues to see if a caller is a human or a robot. Challenged callers hear a default or customized prompt saying, “Thank you for calling. Press N to continue,” where N is a number from 2-9 randomly generated for each call.
- Message can be customized
- Only callers who are suspected of spam will be challenged
- Lasts 4 seconds
- Non-fraudulent callers will hear normal ringing during this period
- To test a custom challenge prompt, say a random verbal queue within the first few seconds of a test call, our AI model may assume you are spam and prompt you with a custom challenge
- "Press 5 to continue" must be included in your recorded message
- Press 5 is the default keypress for recorded messages
- Callers who fail to press a key will be disconnected
- Valid callers that pass the challenge connect directly through to Invoca.
- If fraud is detected, the call is dropped
- Transaction is not reported on your Invoca platform.
- A call's time in the fraud detection system (before connecting) is never billed.
Additional Information
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