Question VariationsCan you whitelist numbers past cct? Can you whitelist numbers past the robo-detection feature? Can you white-list robocalls? Applies ToFeature flags, promo numbers, robocalls, robot detection, CCT, white-listing numbers AnswerA: N...
Question VariationsWhy are calls made to ringpools numbers being prompted when custom challenge settings is turned off?Applies ToOut of session callsAnswerCallers can sometimes encounter a challenge prompt when you call a ringpool number "out of sess...
Question VariationsWhy do I get a 404 error for Invoca URLs when scanning links with SiteImprove?Applies ToSiteimprove (other third-party link scanning tools)AnswerIf a URL is labeled "pnapi_integration-latest.min.js," it is not an active hyperlink ...
Applies ToIVR Call Routing Answer Invoca will not route customer calls back to another Invoca number. The IVR will skip to the next node of the IVR. Additional InformationUnless it’s a syndicated number or the network has a specific brand-to-brand sy...
Question VariationsDoes Facebook's app mask Caller IDs when making calls to Invoca numbers?Applies ToInvoca Call ReportAnswerWe have confirmed through Facebook that caller IDs can be masked if the call was made through the app. Facebook confirms that...
Question VariationsWhat is a Custom Challenge Prompt?How can you test a Custom Challenge Prompt?What is required for an effective Custom Challenge Prompt?What happens when a caller doesn't pass the prompt? Applies ToCall Treatment Tree FeaturesA...
